Complaint Handling Policy | Phil Gilbert Toyota

Complaint Handling Policy at Phil Gilbert Toyota

At Phil Gilbert Motor Group, Phil says “make it right”

At Phil Gilbert Motor Group we acknowledge that, unfortunately, things don’t always go to plan. If you are disappointed with an experience that you have had at Phil Gilbert Motor Group or a product that you have purchased from us, please contact us. We’d love to assist you with the resolution of your concerns and to learn from your experience to ensure that the same thing doesn’t happen again.

Policy

If you would like to make a complaint or pass on some feedback, please use one of the following options;

  • Contact one of our Guest Experience Consultants on (02) 9735 8400;
  • Send an email to our Guest Experience Team on customer@philgilbert.com.au;
  • Send a letter addressed to the Dealership Experience and Compliance Manager, Phil Gilbert Motor Group, PO Box 113, LIDCOMBE NSW 1825;
  • By logging your complaint in the form below

You can expect to receive a prompt and courteous response to your complaint or feedback. We aim to respond to your complaint within one business day of receipt and we will keep you informed of the progress of our investigations. Please give us a chance to “make it right” for you.

Lodge Your Complaint

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Guest Experience Centre Location

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Phil Gilbert Toyota

Guest Experience Centre

144 Frances Street
Lidcombe, NSW 2141

Phone
02 9735 8400
Fax
02 9748 8542
Manager:
Simone Gilbert

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Department Trading Hours

Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
8:00 AM - 3:00 PM
Sunday
Closed