Frequently Asked Questions

• QHow will I know if there’s a recall?

  If you have registered your vehicle, the manufacturer will notify you if there’s a safety recall by sending you a letter in the mail. Please do your part and make sure your vehicle registration is current, including your up to date mailing address.

• QWhat should I do next?

  If you have received a recall letter, please contact us to book in your recall appointment, you can contact us by phone on 02 9735 8400 or by email on customer@philgilbert.com.au  Please have your recall letter or VIN or chassis number handy as we will need this information to best assist you.

• QWhere can I find more information on the recall and the reasons for it?

  You can find this information on toyota.com.au 

• QI no longer own the car referred to in the recall letter, what should I do next?

  Please complete the form provided with the recall letter and send it to Toyota Australia in the reply paid envelope provided. If you have lost the information call the Toyota recall campaign helpline on 1800 987 366.

• QWhat is a VIN?

  The Vehicle Identification Number (VIN) is 17 character unique serial number used by the automotive industry to identify individual vehicles. It is displayed on the registration certificate and can also be found on the vehicle itself – either on the compliance plate located in the engine bay or on one of the door posts (where the door latches when it is closed), or on the passenger side windshield.

• QIs my car safe to drive until I have had the recall work completed?

  For all current recall campaigns (as at May 2017), Toyota have not put stop to driving affected vehicles. Yes, your vehicle will be safe to drive.

• QDo you use Toyota Genuine parts for the recall work?

  Yes we always use Toyota Genuine parts.

• QIs my warranty affected by the recall work?

  No your warranty won’t be affected by this recall work.

• QCan I still get my pink slip if I have outstanding recalls?

  Yes, there are no NSW laws preventing you obtaining a pink slip when you have outstanding recalls on your vehicle.

• QWhere can I get the recall work carried out?

  Phil Gilbert Motor Group can carry out this work at either our Lidcombe or Croydon Service Departments. Bookings are essential. Please contact us to book in your recall appointment, you can contact us by phone on 02 9735 8400 or by email on customer@philgilbert.com.au  Please have your recall letter or VIN number handy as we will need this information to best assist you.

• QHow long will I have to wait for a recall appointment?

  Waiting times can vary based on parts availability and workshop scheduling. Please be prepared to wait up to 4 weeks for an appointment. Please contact us to book in your recall appointment, you can contact us phone on 02 9735 8400 or by email on customer@philgilbert.com.au Please have your recall letter or VIN number handy as we will need this information to best assist you.

• QWhat days of the week can I book a recall appointment?

  We carry our recall work at Lidcombe and Croydon on Monday, Tuesday, Wednesday and Thursdays only. Please contact us to book in your recall appointment, you can contact us phone on 02 9735 8400 or by email on customer@philgilbert.com.au  Please have your recall letter or VIN number handy as we will need this information to best assist you.

• QWhat are the costs involved in the recall appointment?

  There is no charge to you for the recall work carried out during an appointment.

• QHow long will the recall appointment take?

  We will required your vehicle for a minimum of 3 hours. However it may be necessary to leave your vehicle with us for a longer period. We will advise you of the time required at the time of booking.

• QWhat are the costs involved in the recall appointment?

  There is no charge to you for the recall work carried out during an appointment.

• QHow long will the recall appointment take?

  We will required your vehicle for a minimum of 3 hours. However it may be necessary to leave your vehicle with us for a longer period. We will advise you of the time required at the time of booking.

• QDoes Phil Gilbert Toyota offer loan cars or a courtesy bus to recall guests?

  We offer a complimentary courtesy bus service from both our Lidcombe and Croydon Service Departments. This is offered within a 3km radius of the Croydon Dealership & 5km radius of the Lidcombe Dealership. We also have courtesy cars available. They are $44 per day and must be pre booked.

• QCan I book additional service work to take place at the time of the recall appointment?

  Yes, of course. Please let us know your requirements when you call to book. We will provide a quote based on your requirements.  

• QWhat information do I need to make a booking?

  If you are an existing Phil Gilbert Motor Group guest we will require your vehicle registration number. If your vehicle has not been serviced at Phil Gilbert Motor Group, please have your VIN or chassis number handy when contacting us.

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