Frequently Asked Questions

• QCan I service my car at Phil Gilbert Toyota even if I didn’t buy it from you?

  Yes. Our technicians can provide most maintenance and repairs on any car, whether you bought it from us or not.

• QDoes it have to be a Toyota to service with you?

  No, we service most makes & models. We offer upfront pricing on our most popular services.

• QWhere are your Service Departments located and their phone numbers?

  644 Parramatta Road
  Croydon NSW 2132
  Ph: 02 8799 7577

  144 Frances Street
  Lidcombe NSW 2141
  Ph: 02 9735 8411

• QWhat are your Service Departments hours of operation?

  Opening Hours for both locations are:

  Monday to Friday - 7:30 AM to 5:00 PM
  Saturday - Closed
  Sunday - Closed

• QDo you offer transport options after I drop my car off for a service?

  We offer a range of transport options to help get where you need to go after you've dropped your vehicle off for its service. Click here to view the various options. 

• QCan I wait at the Dealership when the service is being done?

  Yes, you’re welcome to enjoy our guest lounge areas. It’s best to discuss the 'While You Wait' service with our Guest Service Representatives, so get an ideal on how long the wait may be.

• QHow can I make a service booking?

  There are a couple of ways – you can either:
  Book online – click here & we’ll take you there now!
  Call our Guest Experience Centre on 9735 8411 and we’ll take your booking over the phone

• QCan I service my car if it's fitted with an interlock device?

  We are happy to accept service, repair and diagnostic bookings for vehicles fitted with Interlock devices. However, please note that we do so subject to certain conditions as set out here.

• QWhen do I first need to take my vehicle in for Service?

  Effective from 2009, within the first month from delivery of your new Toyota vehicle, we are pleased to offer you a 'Complimentary Vehicle Inspection'. This inspection is complimentary and there is no requirement for Engine Oil or Oil Filter change at this time. Please refer to the rear of the Inspection voucher (can be found at the front of your Warranty & Service Handbook for a comprehensive description of General & Engine inspection items).

• QHow often does my vehicle require servicing?

  This depends upon the vehicle and its operating conditions. It is recommended you consult your Warranty and Service Handbook to determine the correct servicing schedule. Vehicles operating under severe conditions will require more frequent servicing. Following the recommended service intervals (also available here) will help ensure your vehicle remains in top condition. We can assess your individual circumstances and advise you on the most appropriate maintenance schedule for your needs.

• QApart from the pre-scheduled service intervals, do I need to have my car serviced at other times?

  It's always important to listen to your car and deal with any concerns immediately. If you do experience anything that may feel or sound unusual, make sure that you contact us so we can arrange a time for you to bring your vehicle in to investigate the cause.

• QIs servicing more expensive that an independent/non Authorised repairer?

  This is one of the great myths of modern motoring! It cost no more to service with the experts at Phil Gilbert Toyota. Our Service Department provides excellent price competitive servicing and when you take into account the benefits of having Toyota Trained Technicians using warranted Toyota Genuine Parts, there really is no comparison. You’ve made a significant investment, let us help you take care of your vehicle.

• QI've just taken ownership of a used Toyota. What do I do?

  Firstly, if you didn’t buy it with us, contact us to arrange a time to inspect the vehicle. That way, any potential problems can be rectified immediately. Then simply continue getting your car serviced according to the maintenance schedule in your Warranty & Service Handbook. It is also important that you complete the Change of Ownership form located at the back of the Warranty & Service Handbook and return it to Toyota so that you can be contacted with information pertaining to your Toyota vehicle in the future.

  If the Warranty & Service Handbook is not available contact us, and we can order a replacement Warranty & Service Handbook on your behalf.

• QWhat is Toyota's Roadside Assistance telephone number?

  1800 176 837

• QIf I have any problems with my Toyota during the warranty period, what is the best way of getting my

  Your Toyota warranty provides comprehensive security against any unlikely faults in the performance of your new Toyota. However, if you need repairs or work done to your car, don't hesitate to contact us. Phil Gilbert Toyota is committed to providing any Warranty Repairs you may need - and we have the technology, tools and skilled personnel to keep your Toyota in excellent condition.

• QIf I leave a lengthy time between services, will this impact my warranty?

  Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle Warranty & Service Handbook, including any additional service requirements that your vehicle may need. Your Toyota warranty does not cover damage caused by inadequate maintenance.

• QWhere do I go for service after my warranty expires?

  If you've had your Toyota serviced at Phil Gilbert Toyota for the length of its warranty you'll no doubt find that it's in excellent condition. So why would you risk going elsewhere now? After all, we have the facilities and the qualified Technicians to keep your Toyota genuinely better.

• QWhat happens if I lose all the keys to my vehicle?

  You must contact Phil Gilbert Toyota so we can obtain a price for you and order a replicated key upon your approval. It is possible that the Engine Control Unit may also need replacing. We will work with you to organise another key replacement.

• QShould I use fluid additives like coolants and fuel enhancers?

  Your Toyota is engineered to perform at its best without further additives other than the Toyota Genuine Fluids and Lubricants supplied by us at the time of servicing your car.

• QHow do I order a new manual for my Car?

  Please contact our Guest Experience Centre on (02) 9735 8400 and select ‘Parts Department’ who will be able to assist you with ordering a new manual for your vehicle.

• QHow do I order a new Service Logbook for my car?

  Please contact our Guest Experience Centre on (02) 9735 8400 and we will direct your call to our Service Advisors. You will need to have your VIN/Chassis number ready. Logbooks may take up to 10 days to arrive and a deposit and proof of ownership is required prior to ordering.  In order to receive the documentation, you will be required to visit our Service Department and provide your show registration papers.

• QMy battery was changed/disconnected and my radio is asking for a pin code – how do I get a pin code?

  Pin codes for Toyota’s are coded by the selling Dealer prior to delivery of the vehicle when the vehicle is new.  Each selling Dealer has their own unique code. If you have not purchased your vehicle at Phil Gilbert Toyota, please call the original selling dealer for assistance. If you have purchased at Phil Gilbert Toyota, please call our Guest Experience Centre on (02) 9735 8400 and they can assist you.  Toyota pin codes are 3 digits and a step by step procedure on how to enter your pin code can be found in your owner’s manual. In the event that we cannot provide the pin code due to the vehicle changing owners and pin codes have been re-entered/personalised, a radio de-code will be required and can be arranged through the Guest Experience Centre.  If you are not successful obtaining the pin code from your selling Dealer, get in touch and we hope to be able to assist you!

• QCan I purchase tyres through Phil Gilbert?

  Yes you can! We do require you to book in for this service to allow our Service Advisors to order the tyres and fit them on the day.

• QHow do I know who my CTP is through?

  Please contact our Guest Experience Centre on (02) 9735 8400 and we will put you in touch with our Business Managers to assist.

• QWho am I insured with?

  Please contact our Guest Experience Centre on (02) 9735 8400 and we will put you in touch with our Business Managers to assist.

• QI want to know what my payout figure is?

  Please contact our Guest Experience Centre on (02) 9735 8400 and we will put you in touch with our Business Managers to assist.

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