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Guest Services

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Phil Gilbert Toyota. If you have further questions please contact us.

Q1. I have been exposed to COVID-19 or feel unwell, can I visit Phil Gilbert Toyota?

We’re being guided by the NSW Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

  1. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?
  2. Have you visited any of the designated hotspots as defined by NSW Health as at today’s date? You can check current locations here 
  3. Do you feel unwell?

If you have answered “yes” to any of the above questions please, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking  here.

 

Q2. Will I be required to check in when I visit Phil Gilbert Toyota?

From January 2021 all visitors to a Phil Gilbert Motor Group site, including guests and those accompanying them, contractors, suppliers etc, will be required to check in using a Services NSW QR code. Please understand that refusal to check in will result in refusal of entry to any Phil Gilbert Motor Group premises. We thank you in advance for your cooperation. 

 

Q3. I need to reschedule my upcoming service booking. How do I do that?

Our service hours are 7:30 am – 5:00 pm, Monday to Friday and we are open on a Saturday once a quarter. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q4. Do you have a Courtesy Bus?

No. Please arrange alternative transportation or ask us about our loan cars. Loan cars must be pre-booked and incur a daily fee.

 

Q5. Can I still wait for my car to be serviced?

Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have reduced the seating capacity in our lounges. We thank you in advance for your cooperation. 

 

Q6. I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can. Please visit our online Parts store by clicking here

 

Q7. I’d like to buy a new Toyota but would prefer not to come into Phil Gilbert Toyota. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q8. I’d like to buy a pre-owned vehicle but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q9. I’d like to make a Fleet purchase enquiry but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q10: I’m scheduled to take delivery of my new or pre-owned vehicle from Phil Gilbert Motor Group, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. Please contact your Sales Consultant or our Guest Experience team. You can find all our contact details by clicking here.

 

Q11:  What is Phil Gilbert Motor Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.

  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff.
  • We’re using a Services NSW QR code and asking all visitors to our sites to check in so that we know who is or was on our sites on a particular date, should a case arise.
  • We’re monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment and monitoring staff travel.