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STAFF COVID-19 UPDATES

Update #54 - 15th March 2021

Good afternoon team

New locally acquired case in NSW

As you would be aware, yesterday NSW Health advised of 1 new locally acquired case of COVID 19 in NSW in the preceding 24 hours to 8pm. Sad news after 55 days with no cases of community transmission. It is again important that you check the NSW Health list of COVID case locations and dates daily to ensure your safety. See Current COVID-19 case locations | NSW Government for the full list of locations and instructions.

New locations have been added in the following suburbs;

  • Beverly Hills;
  • Bexley North;
  • Haymarket;
  • Hurstville;
  • Hurstville Station; and
  • Central Station.

In detail, these locations and the specific advice cabe be found via this link.

If you think that you have been exposed, follow the instructions from NSW Health and if appropriate, stay at home and get tested.

What do we need to do now?

We need to keep up our vigilance around our COVID protocols.

  • Every Guest must check in with the QR Code otherwise we must ask them to leave our premises;
  • Do not shake hands under any circumstances, elbow bump to seal the deal;
  • Check that we have hand sanitiser out for staff and guests to use. Please reach out if you don’t have sufficient supply;
  • Use the PPE provided to you. Ask your Manager if you need any additional PPE or cleaning supplies;
  • Wash your hands and use hand sanitiser regularly;
  • Observe social distancing measures with all staff and guests; and
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access more detailed information on what to do on the NSW Health website. If you have questions, contact your GP or the National Coronavirus Hotline on 1800 020 080.

If you have any questions please contact Simone, Matt or Bree or simply reply to this message. Thank you.  

Stay safe and well.

Update #53 - 25th February 2021

Good morning team,

A few updates to share with you from yesterday. NSW Health advised of 0 new locally acquired cases of COVID 19 in NSW in the preceding 24 hours to 8pm. 38 days with no cases of community transmission! As we continue to advise you it is important that you check the NSW Health list updates daily so that you are aware of any changes to this situation. See here for the full list of updates.

Sewage surveillance caution for Auburn area:
Yesterday NSW Health advised that while there are a number of recently recovered cases in the Auburn area, they are urging everyone to be vigilant for symptoms – and to get tested immediately and isolate if they appear –  after the state’s ongoing sewage surveillance program detected traces of the virus that causes COVID-19 in the Auburn sewage network. This is the second recent detection in this network, which serves more than 110,000 people.

People who have recently recovered from COVID-19 can sometimes continue to shed virus fragments for several weeks or longer, even after they are no longer infectious. NSW Health asks that we please be alert for symptoms if you live or work in the suburbs of Condell Park, Bankstown, Potts Hill, Birrong, Sefton, Bass Hill, Chester Hill, Regents Park, Chullora, Homebush West, Strathfield, Rookwood, Sydney Olympic Park, Newington, Granville, Clyde, Lidcombe, Auburn, South Granville, Guildford, Silverwater, Rosehill, Berala and Yagoona.

Remember if you feel unwell, don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Further easing of restrictions from 26 February 2021;
Yesterday NSW Premier Gladys Berejiklian announced that restrictions will be further eased from 12.01am Friday, 26 February 2021 across Greater Sydney and NSW. The easings include;

  • 50 visitors will now be allowed in the home
  • 30 people allowed to dance at weddings, with rotation on and off the dance floor
  • Increased class limits for gyms to 50 people (currently 30) subject to the 4sqm rule
  • Number of performers singing indoors increased to 30 (currently 5) subject to physical distancing requirements
  • Singing by congregants allowed in places of worship if masks are worn and subject to one person per 4sqm (currently no congregant singing allowed, with one per 2sqm permitted in places of worship)
  • Increase capacity for cinemas to 100%
  • If current trends continue, drinking while standing up at indoor venues will be allowed in three weeks’ time (from Wednesday, 17 March).

Check what is currently allowed at any time in Greater Sydney by visiting the NSW Health website here 

COVID Vaccine rollout – be informed and be ready:
We’re seeing a lot of information, some of it conflicting, about the rollout of the COVID vaccine. Please make sure that you are reliably informed and choose your news content carefully. Some useful sites include;

https://www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/covid-19-vaccination-nsw

https://www.health.gov.au/initiatives-and-programs/covid-19-vaccines

This is a useful link about how to get ready to receive your COVID vaccine. https://www.servicesaustralia.gov.au/individuals/news/get-ready-your-covid-19-vaccinations Make sure that you are set up and ready!

If you have any questions please contact Simone, Matt or Bree or simply reply to this message. Thank you.  

Stay safe and well.
Simone

Update #52 - 8th February 2021

Good afternoon team

Today NSW Health advised of 0 new locally acquired cases of COVID 19 in NSW in the preceding 24 hours to 8pm. As we continue to advise you it is important that you check the NSW Health list of COVID case locations and dates daily. See this website for the full list of locations and instructions.

It's also very important that we continue to insist upon all guests to our sites checking in using our site specific Services NSW QR codes. Please do this today;

  • check that you know where the QR code for your department is displayed; and
  • if you are the first staff member to assist a newly arrived guest (this includes contractors), please politely enquire as to whether they have checked in. If not, please direct them to the QR code and ask them to check in before proceeding further. If they refuse, please politely deny them entry to our premises.

Here are some check in FAQs and answers to them. You can view other questions and answers here

  • What if I’m a carer/parent or guardian of a person, can I sign in on their behalf?  You can use the Service NSW app to register contact details for a dependant if that person is unable to complete their own electronic registration.
  • Can I sign in on behalf of someone, such as my family and friends? You can use the Service NSW app to register contact details for another person if that person is unable to complete their own electronic registration. This might be because of age, disability or inability to understand the electronic registration device. If you are signing in someone who isn’t a member of your household, make sure you confirm the best contact number for them. You should also show them the privacy notice displayed in the app.
  • Do I need to check out every time I leave the business location? When leaving the business location, you're encouraged to ‘check out now’ using the COVID Safe Check-in tool in the Service NSW app. Checking out is optional but does help with contact tracing.

Please continue to be vigilant with all COVID safety measures including;

  • Ensure that social distancing is maintained. In showrooms, leave chairs at one guest per desk and check floor markings in all Departments;
  • Offices, including Finance, Managers and Workshop Control to be limited to the number of people on posted signage. Signage limits must be obeyed; and
  • Wear a mask when travelling in any vehicle with a guest during the course of your work day.

If you have any questions please contact Simone, Matt or Bree or simply reply to this message. Thank you.  

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.
Simone

Update #51 - 28th January 2021

Good morning team

Latest news and updates:

Yesterday NSW Health advised of 0 new locally acquired cases of COVID 19 in NSW in the preceding 24 hours to 8pm. As we continue to advise you it is important that you check the NSW Health list of COVID case locations and dates daily. See here for the full list of locations and instructions.

You may also have seen that Premier Berejiklian made an announcement yesterday on the relaxing of certain restrictions from 12.01am on Friday 29 January 2021. You can read the full text of that announcement here

Importantly, the press release included changes to mask wearing as follows;

  • Masks will be recommended but no longer compulsory at retail shopping venues; and
  • Masks will remain compulsory for front of house hospitality staff, on public transport, in places of worship, hairdressers, beauticians and gaming rooms.

What does this mean for you at the Dealership after 12.01am on Friday 29 January 2021?
We will retain mask wearing at the Dealership for the following staff and situations;

  • Service Advisors when in any guest facing areas, including driveways;
  • Any staff member travelling in a vehicle with another staff member or guest/s ie for test drive diagnostic test drive or service visit;
  • Finance Specialists when guests are in their office or they are assisting guests;
  • Guest facing Parts Interpreters when in all guest facing areas;
  • Any Manager meeting with a guest/s in their office; and
  • Delivery Co-Ordinator when in a vehicle with a guest and when guests are in their office or they are assisting guests.
  • All other staff may continue to wear masks if they wish to.

We will also continue with the following;

  • Ensure that social distancing is maintained. In showroom leave chairs at one guest per desk and check floor markings in all Departments;
  • Offices, including Finance, Managers and Workshop Control to be limited to the number of people on posted signage. Signage limits must be obeyed;
  • All guests to onsite must check in using the Services NSW QR code as soon as they arrive. If they refuse, please politely deny them entry to our premises.

If you have any questions please contact Simone, Matt or Bree or simply reply to this message. Thank you.  

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.
Simone

Update #50 - 18th January 2021

Good afternoon team

Latest update and locations

This morning NSW Health advised of 0 new locally acquired cases of COVID 19 in NSW in the 24 hours to 8pm last night. There were 7 locally acquired cases over the weekend. All 7 cases thought to be linked to the Berala cluster. As we continue to advise you it is important that you check the NSW Health list of COVID case locations and dates daily to ensure your safety. See this website for the full list of locations and instructions.

New locations have been added in the following suburbs;

  • Auburn; and
  • Wentworthville.

In detail, these locations and the specific advice is;

Anyone who attended the following venue at the time listed must monitor for symptoms and, if they occur, get tested immediately and self-isolate until a negative result is received:

  • Auburn, Centrelink, 5-9 Macquarie Rd: Thursday, 14 January, 3pm-4.15pm

Anyone who was in the following section of the clinic at the listed time is a close contact who must immediately get tested and self-isolate for 14 days regardless of the result. Anyone who was in other areas of the clinic at that time should monitor for symptoms and immediately isolate and get tested if they appear.

  • Wentworthville Medical and Dental Clinic – in the dental, physio and imaging waiting room only. Address: 122/128 Station St, Wentworthville: Friday, 15 January, 11.30am to 1.15pm

Anyone who used any of the following train services should also monitor for symptoms, and if they occur, get tested immediately and self-isolate until a negative result is received:

  • T2 Line Thursday, 14 January Departing Warwick Farm 14:20 and arriving in Auburn 14:56
  • T2 Line Thursday, 14 January Departing Auburn 20:27 and arriving in Warwick Farm 20:58
  • T2 Line Friday, 15 January Departing Warwick Farm 10:40 and arriving in Auburn 11:12
  • T2 Line Friday, 15 January Departing Auburn 13:44 and arriving in Warwick Farm 14:16
  • T2 Line Friday, 15 January Departing Warwick Farm 16:28 and arriving in Auburn 16:58

If you visited any of these locations on the listed dates/times please follow the NSW Health instructions or if you have questions about the COVID hotspot locations contact NSW Health on 1300 066 055. If you need help or assistance please speak to your Manager, or today, Simone, Bree or Matt.

Test numbers have reduced over the weekend. The NSW Government is encouraging anyone with symptoms to get a COVID-19 test. A COVID-19 test is free, quick and easy. Most people in NSW receive their test result within 24 hours. There are more than 350 COVID-19 testing locations across NSW, many of which are open seven days a week. To find your nearest clinic visit https://www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics or contact your GP.


Hosting for Australia Day?

With nicer weather lately, lots of people are meeting up or planning gatherings of family and friends. Remember if you live in Greater Sydney (including Wollongong, Central Coast and Blue Mountains) you must limit your visitors. As the home is a high transmission area, up to 5 visitors from any number of households may visit another on any day. The total number of visitors includes adults and children. A member of the hosting household is not counted as a visitor. Where possible entertain outside and keep 1.5 metres apart. Remember to wash your hands regularly and if unwell, don’t have visitors, stay home and get tested immediately.

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. https://www.nsw.gov.au/covid-19. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.
Simone

Update #49 - 12th January 2021

Good evening team

This morning NSW Health advised of 5 new locally acquired cases of COVID 19 in NSW in the 24 hours to 8pm last night. This includes one case inked to the Berala cluster. However, as we continue to advise you it is important that you check the NSW Health list of COVID case locations and dates daily to ensure your safety. See this site for the full list of locations and instructions.

New locations have been added in the following suburbs;

  • Arndell Park;
  • Warriewood;
  • Ashfield; and
  • Brookvale.

In detail, these locations and the specific advice is;

Anyone who attended the following venue for more than an hour during the following time period is considered a close contact, and must immediately get tested and isolate for 14 days, regardless of whether a negative result is received:

  • Arndell Park, Blacktown Workers Sports Club (Grange Buffet), 170 Reservoir Rd, Arndell Park: Sunday 10 January between 12pm and 1.16pm, or for more than one hour on Sunday 3 January between 11:40am and 1:30pm. Anyone who attended the Grange Buffet at the Blacktown Workers Sports Club for less than one hour between the above times must get tested immediately and self-isolate until a negative result is received. If symptoms appear, get tested again.

Anyone who attended the following venues at the times listed below is a casual contact who must get tested immediately and self-isolate until a negative result is received. If any symptoms appear, get tested again.

  • Warriewood Coles, Warriewood Square, 12 Jacksons Rd, Warriewood: Thursday 31 December 2pm – 2.10pm, Tuesday 5 January 12.45pm – 1pm.
  • Warriewood Woolworths, Warriewood Square, 12 Jacksons Rd, Warriewood: Monday 4 January 12.15pm – 12.45pm, Wednesday 6 January 12pm – 12.15pm.
  • Warriewood Aldi, Warriewood Square, 12 Jacksons Rd, Warriewood: Tuesday 5 January 12.10pm – 12.40pm, Friday 8 January 12pm – 12.25pm.
  • Warriewood Rebel, 12 Jacksons Rd, Warriewood: Wednesday 6 January 12.15pm – 12.30pm.

Anyone who attended the following venues at the times listed below should monitor for symptoms and, if they occur, get tested immediately and self-isolate until a negative result is received:

  • Arndell Park, Blacktown Workers Sports Club (Everywhere except Grange Buffet), 170 Reservoir Rd, Arndell Park: Sunday 3 January 11.40am – 1.30pm.
  • Ashfield, Michel’s Patisserie, 260 A Liverpool Rd, Ashfield: Wednesday 6 January 4pm – 5pm.
  • Brookvale, Pool and Spa Warehouse, 20 Chard Road, Brookvale: Friday 8 January 11.05am – 11.15am.
  • Warriewood, Pharmacy Less, 12 Jacksons Rd, Warriewood: Friday 8 January 12.25pm – 12.35pm.

If you visited any of these locations on the listed dates/times please follow the NSW Health instructions or if you have questions about the COVID hotspot locations contact NSW Health on 1300 066 055. If you need help or assistance please speak to your Manager, or today, Simone, Bree or Carl.

NSW Health have also advised of a new drive through clinic at the Blacktown International Sportspark, Eastern Road, Gate C, Rooty Hill, is open from 8am-10pm, seven days. Make a note of this clinic if you live close by.

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.
Simone

Update #48 - 11th January 2021

Good afternoon team

This morning NSW Health advised of 3 new locally acquired cases of COVID 19 in NSW in the 24 hours to 8pm last night. However, as we continue to advise you it is important that you check the NSW Health list of COVID case locations and dates daily to ensure your safety. See here for the full list of locations and instructions.

New locations have been added in the following suburbs;

  • Ashfield;
  • Bankstown;
  • Campsie;
  • Hurlstone Park; and
  • Lakemba.

In detail, these locations and the specific advice is;


Anyone who attended the following venues at the times listed below is a casual contact who must get tested immediately and self-isolate until a negative result is received. If any symptoms appear, get tested again.

  • Campsie – Campsie Super Fresh, 11 Anglo Rd, Campsie – Sat 2 January, 12.30pm-1pm
  • Hurlstone Park – Australia Post, 25 Crinian St, Hurlstone Park, Tues 5 January, 3.30pm-4pm
  • Campsie, Campsie Hills Seafood Shop, 190 Beamish St, Campsie, Fri 8 January, 12.35pm-12.40pm
  • Marrickville – Thai Hung Supermarket, 307 – 309 Illawarra Road, Marrickville – Thurs 31 December, 3.45pm-4.45pm
  • Bankstown - Bankstown Central Shopping Centre - in particular, the following stores: Target, Myer, Smiggle, Big W, Best and Less, and Oporto in the food court – North Terrace, Bankstown – Wed 6 January, 11.30am-2pm
  • Bankstown - Bankstown Central Shopping Centre - in particular, the following stores: Big W, Smiggle, and Oporto in the food court – Fri 8 January, 1pm-2.30pm
  • Bankstown – Service NSW - 350/351 North Terrace, Bankstown – Fri 8 January, 11.45am-1pm


Anyone who attended the following venues at the times listed below should monitor for symptoms and, if they occur, get tested immediately and self-isolate until a negative result is received:

  • Hurlstone Park – CK Convenience, 96 Duntroon St, Hurlstone Park – Mon 4 January, 11.45-12.30pm
  • Ashfield – Coles – 260A Liverpool Rd, Ashfield – Wed 6 January, 4pm-5pm
  • Lakemba – Lakemba Pizza, 81 Haldon Street, Lakemba – Thurs 7 January, 4.20pm-4.40pm
  • Bankstown – Bankstown Central Shopping Centre, North Terrace, Bankstown – outside of the stores listed above – Wed 6 January, 11.30am-2pm
  • Bankstown – Bankstown Central Shopping Centre, North Terrace, Bankstown – outside of the stores listed above – Fri 8 January, 11.15am-2.30pm


Anyone who took the following train routes should monitor for symptoms, and if they appear, immediately get tested and isolate until a negative result is received:

  • Hurlstone Park – Bankstown, Wed 6 January, 10.58am-11.20am
  • Bankstown – Hurlstone Park, Wed 6 January, 1.49pm-2.08pm
  • Hurlstone Park – Bankstown, Fri 8 January, 10.53am-11.20am
  • Bankstown – Hurlstone Park, Fri 8 January, 2.37pm-3.08pm

If you visited any of these locations on the listed dates/times please follow the NSW Health instructions or if you have questions about the COVID hotspot locations contact NSW Health on 1300 066 055. If you need help or assistance please speak to your Manager, or today, Simone, Bree or Carl.

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.

Regards,
Simone

Update #47 - 7th January 2021

Good morning team,

Good news this morning with the announcement of no new locally acquired cases of COVID 19 in NSW in the 24 hours to 8pm last night. However, as advised yesterday it is important that you check the NSW Health list of COVID case locations and dates daily to ensure your safety. Check this list now to keep up to date with the location of current hotspots and the actions to be taken if you visited them at the relevant times and dates. We’ve extracted those closest to Lidcombe and Croydon below but you can check here for the full list of locations and instructions.

If you visited any of the locations on the listed dates/times noted here please follow the NSW Health instructions or if you have questions about the COVID hotspot locations contact NSW Health on 1300 066 055. If you need help or assistance please speak to your Manager, or today, Simone or Carl.

Lidcombe Woolworths is on the list for 31 December 2020. We realise that many Lidcombe based staff visit this location often.  If you visited Lidcombe Woolworths on 31 December 2020 from 12.15pm to 3.45pm the advice is;

What you need to do if you have visited Woolworths Lidcombe in Lidcombe on Thursday 31 December 2020 from 12.15pm to 3.45pm. Monitor for symptoms and if they occur get tested immediately and self isolate until you receive a negative result.

If you think that you were at Lidcombe Woolworths at the identified date and time please follow this advice closely.

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080.

Stay safe and well.

Regards,
Simone

Update #46 - 6th January 2021

Good afternoon team,

Thank you for wearing your masks and being vigilant with all COVID safety procedures. Remember, if you need any additional PPE or cleaning supplies or have any questions please ask your Manager to assist. Don’t wait, ask now.  Alternatively, this week, please contact Bree, myself or Carl and we will assist you.

It has been reported today that NSW recorded four new locally acquired cases of COVID-19 in the 24 hours to 8pm last night. Two cases are reportedly related to the Berala cluster. New locations in western Sydney were added to the list of venues of concern last night, including;

  • the Merrylands RSL;
  • the Sydney Murugan Temple at Mays Hill;
  • the Saravaana Bhavan Indian Restaurant in Parramatta; and
  • the Sydney Marina Dine In and Take Away at Pendle Hill.

To ensure your safety, check this list now to keep up to date with the location of current hotspots and the actions to be taken if you visited them at the relevant times and dates. Check here

New testing clinics have been opened at Berala and Lidcombe. A new walk-in clinic outside the school hall at Berala Public School (216 Harrow Road) is open from 8am to 8pm, seven days a week. A new drive-through clinic is operating in Lidcombe and open from 9am to 5pm today, and 8am to 5pm every day thereafter. This drive-through clinic is at Sydney University’s Cumberland Campus (39 Weeroona Road, Lidcombe), with access via Gate 3. To find your nearest clinic visit this site.

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access more detailed  information on what to do on the NSW Health website. If you have questions contact your GP or the National Coronavirus Hotline on 1800 020 080. If you have questions about the COVID hotspot locations contact NSW Health on 1300 066 055.

Stay safe and well.
Simone

Update #45 - 3rd January 2021

Good evening team

Face Masks

From 4 January 2021 mask wearing becomes mandatory in greater Sydney.  The mandatory Public Health Order applies to retail outlets. Our Dealerships, including Parts and Service, are retail outlets as we provide goods and services to the public. As you travel to work tomorrow, the Public Health Order will be in force.

You can read the latest NSW Government media release here or the text of the Public Health Order here 

What does this mean for you?

  • You must arrive at work tomorrow, 4 January 2021, (and each day thereafter, until rules change) wearing a correctly fitted face covering.  “Fitted face covering" has been defined to  mean a mask or other covering that
  • fits securely around the face, and
  • is designed or made to be worn over the nose and mouth to provide the wearer with protection against infection.
  • You must wear your face mask/ covering at all times when at work (unless an exception, listed below, applies).
  • Your Manager will supply you with a face mask if you cannot supply your own.

How do I ensure I am wearing my mask correctly?

NSW Health provide easy to follow guidelines on how to wear your mask correctly. Here is a video you can watch https://youtu.be/MrV9h9NeYMk You can also follow these tips;

  • Wash or sanitise your hands before putting on or taking off your mask;
  • Ensure the mask covers your nose and mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face;
  • Refrain from touching the front of your mask while wearing or removing it;
  • Do not allow the mask to hang around your neck or under your nose;
  • Do not reuse single use masks; and
  • Wash and dry reusable masks after use and store in a clean, dry place.

Are there any exceptions for mask wearing?

The only applicable exceptions, for guest facing staff and visiting guests or contractors working on site, are those set out in the Public Health Order. These are:

  • Children aged 12 or under,
  • Persons who have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma,
  • A person may remove a mask if they are:
  1. eating or drinking,
  2. communicating with another person who is deaf or hard of hearing,
  3. at work and the nature of the work makes the wearing of fitted face covering a risk to the person's, or another persons' health and safety, or means clear enunciation or visibility of your mouth is essential,
  4. asked to remove your mask for identity purposes.

This means you (all staff) can remove your mask when you are on a break whilst eating or drinking. Please make sure that you observe capacity limits on lunch areas and make use of outside break areas where available.

Exceptions for non-guest facing staff

It appears that it may be acceptable for some non-guest facing staff to remove their mask in certain circumstances, where the 4sqm rule applies and can be met and as listed below. If it becomes clearer that these exceptions are not allowed under the Public Health Order we will notify you.

  • Yardstaff when working outside, if they so wish, however these staff must have a mask in their pocket at all times to wear when they enter a building or office.
  • Technicians when working on a vehicle, to remove their mask if they so wish, however these staff must have a mask in their pocket at all times to wear when they enter a building or office. This includes the workshop Control room. Technicians (including road testers) must also wear a mask when driving a guest vehicle.
  • Fitters or detailers (including car washers) when working on a vehicle, to remove their mask if they so wish, however these staff must have a mask in their pocket at all times to wear when they enter a building or office. This includes the PD Control room. Fitters and detailers must also wear a mask when driving a guest vehicle.
  • GEC staff (not Frances) only when in the LD GEC and seated at their desk. Masks to be worn when walking through other departments.
  • CR Admin staff when in the CR Admin office and seated at their desk. Masks to be worn when walking through other departments.
  • IT staff when in their own office and seated at their desk. Masks to be worn when walking through or working in all other departments.
  • LD PD Rego staff (Jim, Sonia and Maddie) when in the LD PD office and seated at their desk. Masks to be worn when walking through other departments or entering PD Control.

If I don’t wear a mask, what happens?

If you do not wear a face covering in accordance with the Public Health Order when at work for any reason, other than those exceptions outlined above, you may receive a formal warning. Repeat warnings will result in disciplinary action. This could include suspension of employment without pay and/or termination of employment;
If you receive a fine from a NSW Government official for not wearing a mask, whether you are at work or travelling to or from work, you will bear the cost of the fine.

Questions re face masks?

If you have any questions about masks or mask wearing this week please ask Simone, Bree, Carl or email hr@philgilbert.com.au. You may also wish to call the National Coronavirus Helpline on 1800 020 080.

Remember;

  • Keep a close eye on the NSW Health list of COVID locations. Review at least daily. You can find that list here 
  • Ensure that every Guest checks in with the Services NSW QR Code otherwise we must politely ask them to leave the premises;
  • DO NOT SHAKE HANDS under any circumstances, elbow bump to seal the deal;
  • If you move between sites at Croydon/Lidcombe or Lidcombe/Croydon, move swiftly to complete your task, always wearing your mask;
  • Ask your Manager if you need any additional PPE or cleaning supplies;
  • Wash your hands and use hand sanitiser regularly;
  • Observe social distancing measures with all staff and guests; and
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website

Stay safe and well.

Simone

Update #44 - 31st December 2020

Good Morning Team

As we see more COVID infections, it is important we remain calm and sensible during this period.  We’ve now experienced this before and we know we can manage, get through and recover ultimately!  We anticipate that we may see more restrictions in Greater Sydney be applied in the coming days from the NSW Government, and at all times we will follow advice.  This may mean we need to revisit some of the flex down hours over the coming weeks if we are limited by trade, and we will seek your co-operation.  We will make decisions for the collective staff and dealership.

  1. Today, we mandate that ALL staff are required to wear masks until further notice.  The only exception is yard staff working in open areas, or Technicians when working on a vehicle – however these staff must have a mask in their pocket at all times to wear when they enter a building or office.

    We appreciate this is a little uncomfortable and not easy however, we do need your assistance to abide during these few weeks until this wave is under control. 
     
  2. Any uber eats deliveries must be exchanged outside the workplace in an outdoor open space swiftly.  We however don’t encourage you using this service though, our preference is that you bring lunch from home for the next few weeks to limit unnecessary contacts.

Below I have extracted the venues LOCAL to the Dealership, however I urge you to review the full COVID exposure – it is quite a long list, so I urge you to take the time to review - https://www.theguardian.com/australia-news/2020/dec/29/covid-hotspots-nsw-list-of-sydney-and-regional-coronavirus-case-locations

People who have attended the following venues are considered close contacts and should get tested immediately and isolate for 14 days after they were last there, even if they receive a negative result:

  • Auburn: Rosnay Golf Club Bistro, Sunday 20 December, 11.15am - 12.15pm
  • Auburn: Chicago Jones Coffee & Chocolate Maison, Sunday 20 December, 2:50pm - 4pm
  • Bankstown: Monkey Mania, Bankstown Sports Club, Monday 28 December 10am-12pm
  • Bankstown: La Piazza, Bankstown Sports Club, Monday 28 December 12pm- 2pm

People who have visited the following venues are considered casual contacts and should get tested immediately and self-isolate until they receive a negative result:

  • Artarmon: Roof Racks World, 15 December, 2pm to 2.30pm
  • Auburn: Café Bodrum, Monday 21 December, 2pm to 2.30pm
  • Bankstown: Priceline Pharmacy, Thursday 24 December, 1pm-5pm
  • Burwood: Hipster Clothing Store, Westfield Burwood, Saturday 19 December, 8am – 6pm
  • Burwood: Santa Claus Photo Booth, Westfield, Tuesday 22 December 11.15am-11.45am
  • Homebush: Harris Farm Warehouse, Flemington Markets, Tuesday 15 December, 2am- 11am, Wednesday 16 December, 2am – 11am, Thursday 17 December, 2am- 1pm
  • Peakhurst: Gannons Park, Forest Rangers FC, Little Rangers session, Friday 11 December, 4.30pm to 5.30pm. Any adults who were present should get tested immediately and self-isolate until they receive a negative result.
  • Punchbowl: Officeworks, Monday 21 December, 8.30pm-9pm

People who have visited the following venues are considered casual contacts and should monitor for symptoms and get tested immediately and isolate if they appear.

  • Auburn: BCF (Boating Fishing Camping), Wednesday 23 December 10:15am-10:45am
  • Croydon Park: Martin Reserve, Sunday 27 December 12pm-12.40pm
  • Lidcombe: Costco Lidcombe, Thursday 24 December 10am-10:20am & 4:20pm-4:45pm
  • Lidcombe: Bunnings Lidcombe, Thursday 24 December 4pm-4:20pm
  • North Ryde: Macquarie Shopping Centre, Sunday 13 December 11am to 1pm
  • Rozelle: Local Bar Café, 729 Darling St, Rozelle, Wednesday 16 December 8.30 am to 9.30am, Thursday 17 December, 8.30 am to 9.30am, Friday 18 December 8.30 am to 9.30am, Saturday 19 December, 8.30 am to 9.30am, Sunday 20 December, 8.30 am to 9.30am
  • Rozelle: IGA, 649 Darling St, Rozelle, Thursday 17 December, 8.25am to 8.35am

Anyone who attended the following venue at the following times should monitor for symptoms and immediately get tested and isolate if they appear. If further symptoms appear, isolate and get tested again:

  • Auburn: Auburn Redyard Entertainment Centre, Sunday 20 December, 4pm – 5pm
  • Bankstown: Bankstown Sports Club, Monday 28 December 10am-2pm
  • Bass Hill: Bass Hill Plaza, Thursday 24 December 11am-2pm
  • Casula: Casula Mall, Thursday, 24 December, 6.30pm – 8pm

Remember -

  • Every Guest must check in with the QR Code otherwise we must ask them to leave the premises;
  • DO NOT SHAKE HANDS under any circumstances, elbow bump to seal the deal;
  • Masks are provided AND mandatory for all staff within enclosed office environments until further notice. Please reach out if you don’t have sufficient supply;
  • If you move between sites at Croydon/to Croydon, move swiftly to complete your task wearing your mask;
  • Ask your Manager if you need any additional PPE or cleaning supplies;
  • Wash your hands and use hand sanitiser regularly;
  • Observe social distancing measures with all staff and guests;
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website

Any worries, concerns or questions please see your Manager, Matt, Carl, Simone or myself – don’t hesitate to call us if needed.

Stay safe, we’ll be OK!
E

Update #43 - 30th December 2020

Good Morning Team

The NSW Government has released today’s COVID cases of which there are 18 new cases, including a cluster in the suburb of Croydon comprising one family including 3 adults and 3 children.  Due to the number of close contacts of this family over the Christmas period, it is likely to result in more cases from the Croydon cluster.  So we must be aware and ensure 100% compliance with our COVID safe practices –

Every Guest must check in with the QR Code otherwise we must ask them to leave the premises;

  • DO NOT SHAKE HANDS under any circumstances, elbow bump to seal the deal;
  • Masks are provided AND mandatory for Service Advisor teams, and when Guests are in within enclosed office environments until further notice. Please reach out if you don’t have sufficient supply;
  • Masks are also now provided AND mandatory for all Sales Teams, Care Care and Finance at Croydon locations until further notice. Please reach out if you don’t have sufficient supply;
  • If you move between sites at Croydon/to Croydon, move swiftly to complete your task wearing your mask.

If you have been to a case location or location associated with a case, follow the NSW Health directions immediately here is the link to all locations - as yet there is no updated locations for Croydon.  However can I urge you to bring lunch from home over the coming days, consider take away to avoid attendance in the Croydon area -

Please take all COVID safe precautions today while at work.

  • Ask your Manager if you need any additional PPE or cleaning supplies;
  • Wash your hands and use hand sanitiser regularly;
  • Observe social distancing measures with all staff and guests;
  • If directed in your role, wear a mask when assisting guests; 
  • Ensure that all guests to site check in using the QR code, no exceptions;
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website

Gladys Berejiklian has announced new restrictions for Sydney ahead of New Year's Eve celebrations on Thursday night.  The new restrictions are now - Household gatherings have been reduced to a maximum of five (5) people in greater Sydney, as well as Wollongong, the Central Coast and Blue Mountains. The changes are "until further notice". 

Please familiarise yourself with the new restrictions with New Year’s Eve pending, and for your family, friends and community abide and stay COVID safe.

Regards,
E

Update #42 - 24th December 2020

Good morning everyone,

There is a very long list of new case locations or locations associated with cases on the NSW Government website this morning. The list includes one location in Auburn. Please check this list now to ensure that you have not been to an affected location.  

The Auburn location is;

Rosnay Golf Club Bistro, 5 Weymouth Avenue Auburn
Date:                   Sunday 20 December 2020
Time:                   11.15am – 12.15 pm
Direction:           Get tested immediately and self-isolate for 14 days regardless of the result.

If you have been to a case location or location associated with a case, follow the NSW Health directions immediately.

Please take all COVID safe precautions today while at work.

  • Ask your Manager if you need any additional PPE or cleaning supplies;
  • Wash your hands and use hand sanitiser regularly;
  • Observe social distancing measures with all staff and guests;
  • If directed in your role, wear a mask when assisting guests; 
  • Ensure that all guests to site check in using the QR code, no exceptions;
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website.

Stay informed and stay safe and well.

Regards,
Simone

Update #41 - 23rd December 2020

Good afternoon everyone,

Thank you for taking additional care and for following our COVID safety plan. Thank you to staff who are wearing masks, to ensure their safety and the safety of our guests. It is reassuring the see that new cases of COVID 19 in the community remain low and that Sydneysiders are turning out in large numbers for COVID testing. You can access current information about COVID 19 in Sydney here. Make sure that you are regularly checking this website for official updates.

Premier Berejiklian has made an announcement today about Christmas restrictions for Greater Sydney. Make sure that you know the facts as they will apply to you and your family and friends. Read the media release from the NSW Government website here

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website.

Stay safe and well.

Regards,
Simone

Update #40 - 21th December 2020

Good morning everyone,

We are closely watching the unfolding COVID cluster in Sydney’s Northern Beaches. This includes keeping abreast of NSW Government updates, local news and guest sentiment. Please stay COVID safe and remain calm. Regularly review the NSW Health website update. 

It is our aim to stay open and keep you at work whenever possible. We can do this, so long as the NSW Government allows and if you carefully follow our COVID safety plan and processes. At this stage we are assuming that we will be open next week in accordance with our published opening hours. Should there be any changes to this, especially after the Northern Beaches lock down ends later this week, we will advise you. Check your phone regularly for updates.

In the interim;

  • attend work as rostered; or
  • if you have pre-approved annual leave, go on leave.  Pre-approved annual leave may not be cancelled without Senior Manager approval. Rest and refreshment is important, even if plans have to change.  

You must do the following to ensure we can continue to work safely;

  • Ensure that social distancing is maintained. In showroom return chairs to one guest per desk and check floor markings in all Departments;
  • Offices, including Finance, Managers and Workshop Control to be limited the number of people on posted signage. If signage has been removed, your Manager will replace today;
  • All guests to site must check in using COVIDComply as soon as they arrive. If they refuse please politely deny them entry to our premises. A new Northern Beaches exclusion question has been added to the check in; and
  • As we cannot guarantee the 4sqm rule for all positions, masks will be supplied to Service Advisors, Business Managers, guest facing Parts Interpreters and Delivery Co-Ordinator and must be worn when at work. (Finance Specialists/Delivery Coordinators need only wear masks when guests are in their office or they are assisting guests.) Other staff my supply their own masks and wear at work if they wish to.

We will continue to review the situation and keep you updated. Please email or call me with any queries.  

Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website.

Stay safe and well.

Regards,
Simone

Update #39 - 18th December 2020

Good morning everyone,

It’s over two weeks since I last sent a COVID 19 update. Sadly, we’re seeing a small COVID spike in Sydney’s Northern Beaches area.

Please take some time today to review the NSW Health website update. Check the hot spot locations (which include Penrith RSL Club) and ensure that you and your close contacts have not visited any of them. We’d also suggest, in line with the Public Health Alert, that you rethink any plans to visit the Northern Beaches area over the weekend.

As you enjoy pre-Christmas catch ups with your family, friends and colleagues and do your last minute shopping, please stay COVID safe. Make sure that in the holiday excitement that you don’t forget to observe COVID safe behaviours such as;

  • Social distancing;
  • Hand hygiene;
  • Mask wearing;
  • Staying home if you feel unwell; and
  • Using contactless payment where possible.

Please also remember to check in when you visit shops, restaurants and other venues. As advised, the NSW Government is asking us all to check in and provide our name and contact number every time we visit a business, venue or organisation. Many NSW businesses are using the Service NSW app for easy check ins.  If you haven’t already, consider downloading this app. You can find more information here along with download instructions. 

If you are planning large gatherings for Christmas please make sure that you are aware of the rules around these. You can find information about them on the NSW health website here

If you plan to travel interstate over the Christmas/New Year period please make sure that you are aware of the restrictions on interstate travel. These are updated regularly on the NSW Health website. You can find today’s update here

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website.

Stay safe and well.

Regards,
Simone

Update #38 - 1 December 2020

Good morning everyone,

Thankfully it’s been some time since I have sent a COVID 19 update. It’s reassuring to see that local transmission has been 0 for 23 days as at 30 November 2020.

Easing of restrictions for Christmas season:
I wanted to draw your attend to Premier Berejiklian’s latest press release on the easing of COVID 19 restrictions. You can view the full text here.The first of these easings comes into effect today as below;

From Tuesday, 1 December:

  • Up to 50 people (currently 20) can visit a residence as long as an outdoor space is being utilised, however, it’s recommended no more than 30 people gather if the residence has no outdoor area.
  • Up to 50 people can gather outdoors in a public space (currently 30).
  • Small hospitality venues (up to 200 square metres in size) will be allowed to have one person per two square metres indoors.

The second easing comes into effect on Monday 14 December 2020 as below;

  • The Public Health Order requiring employers to allow employees to work from home (where it is reasonably practicable to do so) will be repealed. As employees return to the office, workplaces are encouraged to have COVID-Safe plans. Employers are encouraged to stagger staff starting and finishing times to reduce the impact on public transport. Customers using public transport are strongly encouraged to wear a mask.

If you have been working from home your Manager will talk to you about any changes required on and after 14 December 2020.

Those of you with small children may also have seen the Health Minister’s quarantine exemption for Santa Claus as an “essential worker”.  A fun update to share with your kids here

Service NSW app and QR codes:
The NSW Government is asking us all to check in and provide our name and contact number every time we visit a business, venue or organisation. This will help NSW stay in business so we can keep visiting the places we love. Some venues are using systems such as COVIDComply, which we use at the Dealership. Others are using a pen and paper (remember to wash and sanitise your hands if you share a pen!) Many NSW businesses are using the Service NSW app.  If you haven’t already, consider downloading this app for ease of check in as you move around over the Christmas period. You can find more information here along with download instructions. 

Dine & Discover:
From December 2020/January 2021 all over 18s in NSW will be entitled to 4 x $25 Dine&Discover vouchers. The vouchers can be used at participating NSW businesses who are registered as COVID safe.  

The Dine & Discover NSW vouchers will be divided into two categories:

two $25 vouchers to be used for eating in at restaurants, cafes, bars, pubs and clubs from Monday to Thursday, excluding public holidays.
two $25 vouchers to be used for entertainment and recreation, including cultural institutions, live music, and arts venues, available 7 days a week, excluding public holidays.

You must have a MyServiceNSW account to access the vouchers. So make sure that your account is set up and make the most of your vouchers supporting local restaurants and entertainment venues in a COVID safe way over the holiday period. Find out more about the program here

NYE arrangements for Sydney:
You may also be planning for New Years Eve. If that is the case you might want to check out the NSW Govt current advice on NYE in Sydney. You can find information here. Looks like you will need to get in early if you wish to get a pass for prime fireworks viewing spots. Passes will be available from Service NSW from 7 December 2020.

Please continue to “Be Alert” and always stay informed by keeping up to date with NSW Govt health advice. The NSW Health website contains valuable and frequently updated information on cases in NSW. You can check the link regularly here.  If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website

Stay safe and well.

Regards,
Simone

Update #37 - 15 October 2020

Good afternoon everyone,

You will be aware that NSW has had a spike in COVID 19 cases this week. Several places in the areas where we work and live are on the Department of Health website as COVID hotspots.

As the COVID threat remains close by we must stay committed to keeping the Dealership open and keeping you at work. Your Department Manager will regularly review our COVID19 Safety Plan with you and your team.  The Plan places obligations on you to;

  1. Clean your work area (in addition to daily commercial cleaning);
  2. Practice social distancing including no handshaking;
  3. Exercise COVID hygiene – wash your hands with soap and water and use hand sanitiser;
  4. Have all Guests to the Dealership check in as soon as they arrive using the COVID Comply QR code; and
  5. Help your Manager by doing the things you are asked to do, by checking and abiding by signage and notices and by assisting our guests when they are on site to be aware of our site specific COVID safe practices.

Phil says “Be Alert”. What does this mean today?

  • Follow all COVID 19 hygiene practices at work and at home. We also strongly suggest that, as the weather warms up, you carefully consider your current need to visit any pubs, clubs, restaurants, gyms and indoor entertainment venues. Take every precaution when you are out and about and consider wearing a correctly fitted mask.
  • Stay informed by keeping up to date with NSW Govt health advice. The NSW Health website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Please check this link today.  and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website.

Stay safe and well.

Update #36 - 8 October 2020

Good morning everyone

Sadly NSW’s run of no community transmission of COVID 19 has come to an end. Three new cases of COVID 19, believed to have been spread by community transmission have been identified. See the statistics below (click on the image to enlarge).

Where are the new cases?

Two locations have been identified where, if you were there at the identified time, you must immediately get tested and self-isolate. These locations are listed below;

Locations Dates
Carlingford: Fitness First 8am to 9:15am on Saturday 3 October.

Anyone who attended the pilates class from 8:15 am to 9:15am is considered a close contact and must immediately get tested and self isolate for 14 days since they were there, and stay isolated for the entire period, even if a negative test result is received. NSW Health is directly contacting those who attended.

Anyone who attended Fitness First Carlingford from 8am to 9:15am, other than those in the pilates class, is considered a casual contact and should watch for COVID-19 symptoms and if symptoms occur, immediately get tested and self-isolate.
 
Milson’s Point: Ripples Restaurant 8pm to 10.30pm on Saturday 3 October.
See the public health alert


Seven locations have been identified where, if you were there you should;

Locations Dates

Artarmon: Artarmon Mazda service centre, Campbell Street

Between 7.30am and 9.30am on Friday 2 October
See the public health alert

Castle Hill: Castle Towers Shopping Centre

12pm to 1pm on Monday 5 October
Jamisontown: Penrith Homemaker Centre 11am to 1pm on Sunday 4 October

Narellan: Kmart, Narellan Town Centre

6pm to 7pm on Friday 2 October

Parramatta: Westfield Parramatta

9:30am to 11am on Monday 5 October

Penrith: Guzman y Gomez

1:30pm to 2pm on Sunday 4 October

Penrith: Home Co

2pm to 2:30pm on Sunday 4 October


So what happens next?

It is very worrying to see the Artarmon Mazda Service Centre on this list. We don’t want this to be a Phil Gilbert Service Centre. This could shut down one of our sites.

We have a COVID 19 safety plan and now it’s more important than ever that we are following it and that we are assisting our guests to follow it.  Please review the COVID 19 safety plan in your Department or on Flare today.


What do you need to do now?

  • Be COVID aware and be vigilant about our COVID processes;
  • Clean your work area (in addition to daily commercial cleaning);
  • Practice social distancing;
  • Exercise COVID hygiene – wash your hands with soap and water and use hand sanitiser;
  • Use PPE  (gloves, masks, face shields, sneeze guards) and cleaning products (wipes, sanitiser, antibacterial spray) when provided;
  • Abide by signage and notices;
  • Assist our guests when they are on site to be aware of our site specific COVID safe practices including COVID Comply check in process;
  • Download the COVIDSafe app to your phone and ensure it is active;
  • Carefully consider your current need to visit any pubs, clubs, restaurants, gyms and indoor entertainment venues;
  • Regularly check the NSW Health website for timely and reliable COVID 19 updates and information.
  • Most importantly, if you feel unwell don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website


As we continue to advise you, please keep a close eye on the NSW Department of Health website. The website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Please check this link today and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

Remember Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested.

 

Update #35 - 2 October 2020

Good afternoon everyone,

Thank you all for continuing to “Be Alert” and follow COVID hygiene measures and adhere to COVID safe practises at the Dealership. Your diligence is keeping us at all at work.

Don’t become complacent, especially over the long weekend and as the warmer weather rolls in. It’s tempting to start to feel “normal”. Enjoy the break but stay vigilant! If you are looking for things to do safely with family and friends this weekend, this is a great resource, highlighting lots of hidden local gems. 

Please continue to keep a close eye on the NSW Department of Health website. The website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Keep an eye on this link and read all updates carefully. The NSW Health website is also a good source of news, especially good news about the easing of some restrictions. Check out the Media Release section of the website regularly. You might like to look into some of the plans the NSW Government have for us to start to safely enjoy warmer weather and summer activities.  

This is also a good time for a couple of long weekend reminders;

  • Double Demerits: Double demerits are in place in NSW and the ACT for four days over the Labour Day (October) long weekend. (Friday 2 October 2020 to Monday 5 October 2020 inclusive.) Double demerits apply for speeding, seat belts, motorcycle helmets and mobile phone offences during holiday periods and run from midnight tonight, Friday 2 October until midnight Monday night, 5 October. Be aware that Mobile Phone Detection cameras are being enforced and fines issued. If you are caught using your phone during a double demerit period you will receive a fine of $475 and 10 demerits. Drive carefully!
  • Daylight saving time: Daylight saving time starts at 2am on Sunday 4 October 2020. So remember to put your clocks forward one hour. Please also remember to be on time for work! You can find more information on daylight savings time here 

If you are rostered on this weekend, good selling! If you are off, please have a restful and safe weekend with family and friends. Wherever you are remember to follow all COVID 19 hygiene practices. Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do if you feel unwell on the NSW Health website

Update #34 - 18 September 2020

Good afternoon everyone

Phil says “Be Alert”

Thank you all for continuing to “Be Alert” and follow COVID hygiene measures and adhere to COVID safe practises at the Dealership. Your diligence is keeping us at all at work.

Don’t become complacent, especially as the days get longer and the weather warms up. It’s tempting to start to feel “normal”. Stay vigilant! Please keep a close eye on the NSW Department of Health website. The website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Please check this link today and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

Info 18th September 2020

How do I wear a mask correctly?

You’ll see a lot more people out and about, being cautious and wearing masks. If you choose to wear a mask you may find these NSW Health guidelines helpful. If you choose to wear a mask at work and wish to have the Dealership supply you please speak to your Manager or email me on simone.gilbert@philgilbert.com.au

Info 18th September 2020

Hand Hygiene reminder

We all know how to wash our hands, BUT now, many months into the COVID19 crisis, have we become a little lazy? Please don’t! Review the procedure recommended by NSW Health below and challenge yourself to wash your hands this way. 20 seconds is a long time! Keep using hand sanitiser hand too. We have stock of hand sanitiser in the LD Parts warehouse, both for your Department and individual tubes for your desk or workbench.

Follow all COVID 19 hygiene practices at work, at home and when out in the community. Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do if you feel unwell on the NSW Health website.

Please stay informed and stay COVID safe.

Update #33 - 9 September 2020

Good Evening Everyone,

Lidcombe case update:

I refer to our recent updates numbered #31 and #32. I’m pleased to report that both the Lidcombe cases we most recently updated you on, from Lidcombe Public School and Lidcombe Shopping Centre, have been confirmed as false positives. This means that these people did not in fact have COVID19. We must not let this good news make us complacent.


Where do I get a COVID19 test?

If you feel unwell you must stay at home and get tested. Follow the links below for a list of testing locations close to Croydon and Lidcombe. Or google search COVID17 testing locations near [insert your postcode]


What should you do when:

1. You have had a COVID19 test?  

  • If you have had a test you must go straight home;
  • Notify your Manager of your absence in accordance with the Gillen Motors Attendance Policy;
  • You must stay at home and self-isolate until you receive your result notification, usually within 24 – 72 hours. See here for directions from NSW Health https://www.health.nsw.gov.au/Infectious/factsheets/Pages/advice-for-suspected.aspx;
  • You MUST NOT, under any circumstances attend work whilst you are awaiting a COVID19 test result; and
  • If you can work from home, feel well enough and are set up to do so please discuss with your Manager.


2. You are advised that your COVID19 test result is negative?

  • Once you are advised that your COVID19 test result is negative, you can attend work on your next rostered work day, for your usual rostered hours, unless of course you still feel unwell;
  • Please notify your Manager and/or a Senior Manager of your negative test result as soon as possible; and
  • If you continue to feel unwell, stay at home. Notify your Manager of your absence in accordance with the Gillen Motors Attendance Policy.


3. You are advised that your COVID19 test result is positive?

  • If your COVID19 test result is positive you will be contacted by NSW Health and must follow their directions to self-isolate. You can review these requirements online. https://www.health.nsw.gov.au/Infectious/covid-19/Pages/public-health-orders.aspx#isolation;
  • In the event of a positive COVID19 test, under no circumstances may you attend work until you are cleared by NSW Health to do so; and
  • Please notify your Manager and/or a Senior Manager of your positive diagnosis as soon as possible.


4. You are advised by NSW Health that you are a close contact of a COVID19 case?

  • If you have been identified by NSW health as a close contact of someone who has COVID19 you will also be contacted by NSW Health. You must follow their directions to self-isolate.
  • In the event of notification by NSW Health that you are a COVID19 close contact, under no circumstances may you attend work until you are cleared by NSW Health to do so;
  • Please notify your Manager and/or a Senior Manager of your identification by NSW health as a close contact as soon as possible; and
  • If you can work from home, feel well enough and are set up to do so please discuss with your Manager.


In the past we talked about “soldiering on” when we’re unwell. In 2020, “soldiering on” isn’t appropriate and is irresponsible. If you are unwell stay at home. If you have a COVID19 test, stay at home until you receive your results, then act appropriately depending on the test result.

Remember Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work, at home and when out in the community. Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do if you feel unwell on the NSW Health website. https://www.nsw.gov.au/covid-19.

Please also keep a close eye on the NSW Department of Health website. Please check this link regularly and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

Please stay informed and stay COVID safe.

Regards,
Simone 

Update #32 – 7th September 2020 (2:40 PM) 

Good afternoon everyone,

Second COVID 19 case at Lidcombe Shopping Centre

We have today received notification of a second case linked to Lidcombe Shopping Centre. The shopping centre management report that a shopping centre guest who has tested positive visited the shopping centre on Tuesday 1 September 2020 at 3.30pm for a period of approximately 50 minutes and visited Aldi, Kmart, and Fresh Asiana Grocer.  

There is not yet a NSW Health advice for this current notification, but please if you attended the shopping centre at this time, use common sense and monitor for symptoms and if any symptoms occur, immediately get tested and self-isolate.

Virus appears to be circulating in the Lidcombe community, very close by to where we work. Please carefully rethink your present need to attend the Lidcombe Shopping Centre (it has however reportedly been deep cleaned). If you choose to attend the Lidcombe Shopping Centre, please consider wearing a mask.

Remember Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work, at home and when out in the community. Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor.

Please also keep a close eye on the NSW Department of Health website. Please check this link regularly and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080. You may also wish to follow locations that you visit regularly on social media to receive real time updates and information.

Please stay informed and stay COVID safe.

Update #31 – 7th September 2020 (10:49 AM) 

Good morning everyone,

Happy Fathers Day to all the PGMG Dads! We hope that you were able to enjoy some safe and responsible celebrations over the weekend.

We’d like to bring to your attention that a case of COVID 19 has seen Lidcombe Public School shut today for cleaning. We assume that this student and their family are residents in the Lidcombe local area. We wish the student a speedy recovery. You can view more details on this case and the school closure by following these links.

Many of our staff and guests are also residents in the Lidcombe area and many Lidcombe based PGMG staff visit food outlets in Lidcombe during their breaks, before and after work. Please make sure that you are being vigilant with following all social distancing and hygiene recommendations, today and everyday.

Stop NOW and take stock of your work area and your actions today.

  • Are you being COVID safe?
  • Are you following all COVID safe practices?
  • Do you have access to the cleaning equipment, supplies and PPE that you need? If not, please speak to your Manager immediately.
  • If you plan to leave the site today for your breaks, think carefully about where you will go and how you can ensure that your visit and return to work is COVID safe. What are your plans for lunch?
  • Are all guests and site visitors checking in as they arrive at our premises? If not, ask them to or complete the check in for them.
  • Department Managers, have you completed a COVID checklist today? If not, do so now.

 

Remember Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor.

Please stay informed and stay COVID safe.

Regards,
Simone

Update #30 – 4th September 2020

Good afternoon everyone

COVID case at Lidcombe Shopping Centre

You may be aware that a COVID case has been linked to the Leaf & Co Cafe at Lidcombe Shopping Centre. Many staff visit this shopping centre before and after work and in their lunch hour. Take careful note of and follow the NSW Health direction below;

  • If you have been to the Leaf & Co Café at Lidcombe Shopping Centre between 11.30am – 1.30pm on Monday 31 August 2020 watch for COVID19 symptoms and if symptoms occur, immediately get tested and self-isolate.

If you think that you are at risk having visited the Leaf & Co Cafe during this time, please immediately take action as advised by NSW Health and notify your Manager and/or myself.

As we continue to advise you, please keep a close eye on the NSW Department of Health website. The website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Please check this link today and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.


JobKeeper payment post September 2020

There is much talk in the news about the upcoming changes to the JobKeeper payment. As you know, your wages have been supported by the JobKeeper payment since April 2020.

The JobKeeper payment in its current form ends on 27 September 2020. The Dealership will not be eligible of the next stage of the JobKeeper payment, in place 28 September 2020 – 3 January 2021. This is good news in a way as it shows that the Dealership, as a business, has partially recovered from the severe downturn in March and April, 2020. Many thanks to you all for your hard work and loyalty during this challenging period.

You may ask, what does this mean for me? We can answer your initial questions as below;

  • You will continue to be paid for all rostered hours worked at the Dealership as was the case before COVID 19 noting however, the Dealership will pay your wages without the support of the JobKeeper payment;
  • If you are currently working reduced hours, this may continue pursuant to the Dealership being a legacy employer previously eligible for the JobKeeper payment. You will be personally advised of any changes to individual work arrangements;
  • Future reductions in working hours, whilst not currently anticipated, may be necessary if the situation changes. For example if NSW went into a government directed lock down or economic decline necessitated a reduction in Dealership trade.

Don’t panic or become stressed about this news. We will keep in constant contact with you as we move ahead and ensure that you have as much information as possible. Remember we want to keep the Dealership open and to keep you at work, safely and in good health.

If you have any questions about the changes to the  JobKeeper payment and how this affect you please feel free to email Matt, Carl, Edwina or myself directly and we will come back to you next week.

Remember Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. 

 

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor.

Please stay informed and stay COVID safe.

Regards,
Simone

19th August 2020

Update #29 – 19 August 2020

Good afternoon Everyone

I’m pleased to report that we have today registered the Dealership as a COVID Safe business with the NSW Government.

What did we have to do?

  • We had to prepare a COVID 19 safety plan.

What does the plan say?

  • The outlines the processes and initiatives that we have put in place to ensure and maintain the safety of our guests and staff.

Where can I find the plan?

  • You can access the plan on Flare and the intranet. Next time you log into Flare you will be directed to the COVID 19 safety plan. You will also be able to revisit the COVID 19 safety plan whenever you wish to read over it, or new versions are released, in your Flare library.

What does this mean?

  • Registering as a COVID Safe business;
    • Helps you feel confident to come to work and our guests feel confident to visit us;
    • It provides transparency over the processes we have adopted;
    • Works to ensure your wellbeing and the wellbeing of our guests;
    • Provides training materials for new staff; and
    • Keeps us accountable to the process and standards that we have committed to.
  • You will start to see us using the COVID Safe logo around the Dealership and in advertising for the Dealership and on the socials.

 

What do you need to do?

  • COVID continues to circulate in our community. Be COVID aware and be vigilant about our COVID processes;
    • Clean your work area (in addition to daily commercial cleaning);
    • Practice social distancing;
    • Exercise COVID hygiene – wash your hands with soap and water and use hand sanitiser;
    • Use PPE  (gloves, masks, face shields, sneeze guards) and cleaning products (wipes, sanitiser, antibacterial spray) when provided;
    • Abide by signage and notices;
    • Assist our guests when they are on site to be aware of our site specific COVID safe practices including COVID Comply check in process;
    • Download the COVIDSafe app to your phone and ensure it is active;
    • Carefully consider your current need to visit any pubs, clubs, restaurants, gyms and indoor entertainment venues;
    • Regularly check the NSW Health website for timely and reliable COVID 19 updates and information.
  • Most importantly, if you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website https://www.nsw.gov.au/covid-19They recommend;
    • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
    • Visit a COVID 19 testing clinic;
    • Call your doctor.

Thank you.

Update #28 – 14 August 2020

Good Morning Team,

Unfortunately a second case of COVID has been confirmed in a person who worked at the Dooley’s Catholic Club in Lidcombe. 

Can you please urgently review if you attended the Dooley’s Catholic Club in Lidcombe at any of the following times –

  • From 5pm on Friday 7 August to 6.30am on Saturday 8 August;
  • From 4.30pm to 11.30pm on Saturday 8 August;
  • From 1pm to 9pm on Sunday 9 August;
  • From 12noon to 9.30pm on Monday 10 August.

NSW Health said that anyone who attended the club, during those times is now considered a close contact who must self-isolate for 14 days, get tested for COVID-19 and monitor their health: 

Please as a matter of urgency if you have attended the Dooley’s Catholic Club in Lidcombe in those times listed above, DO NOT attend work.

Stay home and self-isolate, contact your Manager or Supervisor via phone, get tested for COVID 19 and monitor your health.

Stay COVIDSafe – and let’s look out for one another, it is critical to strictly follow the advice of NSW Health.

Regards
E

Update #27 – 12 August 2020

Good afternoon everyone,

You will be aware that a COVID case has been linked to our near neighbour at Lidcombe, Dooleys Lidcombe Catholic Club. The Club is presently closed for cleaning and contact tracing. We hope that they are able to return to safe operations soon.  

As we continue to advise you, please keep a close eye on the NSW Department of Health website. The website contains valuable and frequently updated information on cases in NSW, where hot spots are located and what to do if you think that you may have been exposed or visited a hotspot. Please check this link today and read the information carefully. If you have questions about the information that you read, call the National Coronavirus Helpline on 1800 020 080.

As the COVID threat looms closer we remain committed to keeping the Dealership open and keeping you at work. Your Department Manager will regularly review our COVID Checklist with you and your team.  The checklist places obligations on you to;

  1. Clean your work area (in addition to daily commercial cleaning);
  2. Practice social distancing;
  3. Exercise COVID hygiene – wash your hands with soap and water and use hand sanitiser;
  4. Help your Manager by doing the things you are asked to do, by checking and abiding by signage and notices and by assisting our guests when they are on site to be aware of our site specific COVID safe practices.

Phil says “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. We also strongly suggest that you carefully consider your current need to visit any pubs, clubs, restaurants, gyms and indoor entertainment venues.

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor.

Please stay informed and stay COVID safe.

Regards,
Simone

Update #26 – 6 August 2020

Good afternoon everyone

You may have seen articles in the news media yesterday or today quoting the NSW Chief Health Officer as “urging residents in Sydney’s southwest and western suburbs, including those in the Cumberland, Parramatta, Fairfield, Bankstown, Liverpool and Campbelltown areas, to get tested”.  We realise that these reports may be causing you some concern.

We have checked the NSW Department of Health website and extracted the information as shown in the image - to read in a larger format, click here or on the image. Please note the wording used on the website is “NSW Health is again asking all people who live in, or have visited, the following locations and local government areas (LGAs) in the past two weeks to get tested if they have even the mildest of COVID-19 symptoms such as runny nose or scratchy throat.” It appears that testing is urged only for those exhibiting symptoms, however mild.

Make sure that you are checking the information you read or see with a reputable government source. If in doubt or you need to fact check, call the National Coronavirus Helpline on 1800 020 080.

We want to keep the Dealership open and we want to keep you at work. To do this we need to you “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. We also strongly suggest that you carefully consider your current need to visit any pubs, clubs, restaurants and indoor entertainment venues.

Most importantly, if you feel unwell, don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor.

Please stay informed and stay COVID safe.

Regards,
Simone 

Info

Update #25 – 27 July 2020

Good afternoon team,

We have now implemented the COVID Comply check in system at all Dealership sites. We have done this to ensure the ongoing safety of our guests, staff and other visitors to our sites. With immediate effect we require all non-staff on any Dealership site, on any day, for any reason and for any period of time, to check in by scanning the QR code on the posters with their smartphone. Their smartphone will then take them to the COVID Comply site and ask for their contact information. If anyone does not have a smartphone then staff can check them in to COVID Comply using a PC. In the event of an infection on any site this information would be used by NSW Health to trace all relevant contacts. This information won’t be used for any marketing purposes and is deleted after 28 days. Please identify the signs at the entrances to your department today. Your Manager will assist you with any questions you may have surrounding the check in process.

We also encourage you to check the NSW Health site for daily update on NSW case hotspots. https://www.nsw.gov.au/covid-19/latest-news-and-updates. As at 27 July 2020 the hotspots are noted as per the table and here.

If you have been to any of the listed sites on the dates listed the NSW Health instructions are to;

  • Immediately self-isolate until 14 days after you were last there;
  • Get tested even if you have no symptoms;
  • Watch for COVID 19 symptoms and get tested should any symptoms recur
  • Even if you get a negative test, you must stay in isolation for 14 days (this is because it can take 14 days before you may show symptoms or test positive.)

If you have been to any of the sites listed here or here (or accessible via the buttons below), the instructions from NSW Health are to;

  • Watch for COVID 19 symptoms
  • Self -isolate and get tested immediately should any symptoms occur.

Again, we can’t stress enough, we want to keep the Dealership open and we want to keep you at work. To do this we need to you “Be Alert”. Follow all COVID 19 hygiene practices at work and at home. We also strongly suggest that you carefully consider your current need to visit any pubs, clubs, restaurants and indoor entertainment venues. Please keep a close watch on the updates on the NSW Health website.

If you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. https://www.nsw.gov.au/covid-19. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic; or
  • Call your doctor.

We look forward to seeing you at the virtual AGM later this week. Please join us, it is an important AGM to keep you informed.

24th July 2020

Update #24 – 24 July 2020

Good afternoon everyone,

Thank you for continuing to follow our COVID safe hygiene and cleaning procedures. Don’t relax, now is the time to be vigilant.

We have been carefully observing the COVID cases in Sydney, and whilst the crisis in Sydney is not as severe as in Melbourne, it is potentially worsening in the areas where we live and work and we need to take sensible and reasonable precautions to keep you and our guests safe, to keep you working and to keep our Dealership doors open.

In light of this we have made some decisions today to do the following;

  • We will go back into a mini “site lockdown” for the period from today, Friday 24 July 2020 until Sunday 16 August 2020. 

    What does that mean?  Well for most of us business as usual, but we ask staff to remain in their relevant department area and not to move into different departments.

    Staff who will be required to move location or work from home will be contacted by their Manager (roles like Maddie for registrations, Chris and Garry for facilities, Michael for Parts, etc.) For staff whose position requires site movement we will speak to you individually about additional safety precautions to ensure safety for you and our teams;
     
  • We will be implementing a visitor sign-in protocol. This will be rolled out next week. We must ensure that we have a complete record of all people who visit our sites each day.

    We are working on an electronic/QR code system to make this quick and easy. More information on the system and how to operate it will follow soon.

    This will include Guests AND contractors eg truck drivers, sublet operators etc.
     
  • Sadly, we have decided to cancel the face to face AGM sessions scheduled BUT we will hold the virtual AGM on Thursday evening, 30 July 2020 at 5pm.

    All staff will be sent a link to enable a live broadcast and the session will be recorded so staff who are unavailable can watch in their own time. We will also extend the deadline for you to ask questions of the Senior Management team. Your questions will be answered at the virtual AGM.

    We are sorry we can’t meet face to face, however we think it is a sensible precaution, as we can’t meet and celebrate the year together, we will also provide an individually packaged lunch to all staff on Thursday 30 July 2020. Details will be provided to Department Managers for ordering shortly.
     
  • Government health advice on wearing masks in public appears to be changing. We are working to source surgical style face masks for you to wear at work should the need arise. This is not mandatory but we will be prepared. If you would like to wear a properly fitted, appropriately designed mask to work, and can safely do so we accept and understand your decision to do so.  You can find more information on masks above (or click here to see in a larger format) and on the Federal and State government health websites.


Please continue to be COVID safe and follow NSW Health guidelines on social distancing, hand hygiene and cough/sneeze hygiene. Continue to also carefully consider your current need to visit any pubs, clubs, restaurants and indoor entertainment venues. Please keep a watch on the updates on the NSW Health website. https://www.nsw.gov.au/covid-19/latest-news-and-updates.

If you feel unwell. Don’t come to work. Stay at home and get tested. You can access information on what to do on the NSW Health website. https://www.nsw.gov.au/covid-19. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor; or
  • Visit the nearest emergency department.

Update #23 – 15 July 2020

Good morning everyone,

I trust that you are being extra vigilant with your social distancing and personal hygiene as COVID 19 continues to spread, especially in areas of southwestern Sydney.

Many of these areas of concern are close by to the Dealership and home to some us or our family and friends. For these reasons we ask you to think carefully about where you go and who you are mixing with. Don’t take risks. It would appear, from the list of venues below that pubs, clubs, restaurants and indoor entertainment venues still present areas of high risk.

Please consider avoiding visiting public areas that have been identified as hot spots such as;

  • Crossroad Hotel Casula;
  • Planet Fitness Casula;
  • MacArthur Tavern, Campbelltown;
  • Canterbury Leagues Club, Belmore;
  • Highfield, Caringbah;
  • Cook@Kurnell, Kurnell;
  • The Waterfront Café, Merimbula;
  • Merimbula RSL, Merimbula;
  • Zone Bowling, Villawood;
  • Golf and Country Club, Murray Downs;
  • Narellen Town Centre;
  • Star City Casino, Pyrmont.

Please also carefully consider your current need to visit any pubs, clubs, restaurants and indoor entertainment venues and if you do, be COVID safe and follow NSW Health guidelines on social distancing, hand hygiene and cough/sneeze hygiene. You can see information and what you can and can’t do here https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules

Please keep a watch on the updates on the NSW Health website. https://www.nsw.gov.au/covid-19/latest-news-and-updates. The site provides helpful information and advice.

If you feel unwell, don’t come to work. Stay at home and get tested. Again, you can access information on what to do on the NSW Health website. https://www.nsw.gov.au/covid-19. They recommend;

  • Calling the National Coronavirus Helpline on 1800 020 080 (24 hours)
  • Visit a COVID 19 testing clinic;
  • Call your doctor; or
  • Visit the nearest emergency department.

This is a worrying time and might be causing you or someone you are close to some anxiety. You’re not alone and resources to assist you are available. We’ve attached below a list of wellbeing and support services available to you. Seek help if you need to.

Please send any questions or queries to hr@philgilbert.com.au. Follow COVID safe practices everywhere you go. Make sure you practise;

  • Social distancing;
  • Good hand hygiene; and
  • Good cough/sneeze hygiene.

Keep safe and well.

Regards
Edwina

Update #22 – 14 July 2020

Good afternoon everyone,

I’m sure that you are all watching closely and know that NSW is at a critical point in the fight to contain COVID-19. It is absolutely essential that our community works together to limit the spread of the virus, by always maintaining good hand hygiene, adhering to physical distancing rules whenever possible and getting tested whenever symptoms occur, however mild.

It’s essential that we all take the risk of transmission very seriously and take steps to protect ourselves and loved ones. If NSW is to stay open for business, it is essential everyone follows directions they receive about home isolation and quarantine and maintain COVID-safe practices of physical distancing of 1.5 metres, cough or sneeze into their elbow, and regularly wash their hands.

Please refresh your understanding today of what COVID safe practices look like. At this Dealership this means;

Health considerations:

  • Stay at home if you are sick. Even with mild symptoms. Don’t risk it. Stay at home and contact your GP or the National Coronavirus Hotline on 1800 020 080;
  • Staff must disclose to their Manager or a Senior Manager before attending at work if they have been in close contact with a person who has COVID 19 or has been tested for COVID 19;
  • Practise good hand hygiene. Regular washing with soap and water. Ensure hand hygiene posters are displayed in all guest and staff bathrooms;
  • Use hand sanitiser. We have supplies available and will replenish as needed;
  • Practise and promote good sneeze/cough hygiene;
  • No persons other than staff (or contractors) are to be allowed in back of house areas;
  • Where possible, encourage cashless transactions;
  • Promote contactless contact options to guests wherever possible;
  • Wear gloves in the workshop, a new pair for every vehicle;
  • Don’t share pens, use your own. Provide guests with a fresh pen for signing documents.


Social distancing:

  • No handshaking allowed under any circumstances. Politely offer an elbow tap instead;
  • Staff work areas are to stay spaced appropriately;
  • Guest waiting area chairs are to stay spaced appropriately or marked as “Not in use”;
  • Chairs at desks are to stay spaced appropriately. Adhere to markers on floor where possible;
  • Lines at counters spaced appropriately. Adhere to markers on floor where possible;
  • Staff and guests are to interact at appropriate social distances.


Workplace cleaning (in addition to scheduled, contract cleaning):

  • Always wear gloves when cleaning and wash your hands before and after wearing gloves.
  • Wipe down your desk at the start and end of their work day with anti bac spray and paper towels. Anti bac spray available from Simone and paper towels from Maddie/Jacinta;
  • All counters/sales meeting tables and sales desks are to be wiped down at the start and end of the work day and between guests;
  • All EFTPOS machines should be wiped down between guest use;
  • Take turns to have someone wipe down internal and external door handles during the day with anti bac spray and paper towels;
  • All Service Driveway cleaning and workshop cleaning procedures to be followed;
  • All vehicles on display in showrooms to have touched surfaces wiped down at the start and end of the work day and between guest inspections;
  • Keep windows and doors open where practical to keep ventilation flowing. Keep air conditioning temperatures set not higher than 22 degrees. Set to a “fresh air”, rather than “recycled air” function where available;
  • Yard vehicles to display cleaning request signs and to be wiped down at guests request or after shown to a guest;
  • All Sales department test drive procedures to be followed;
  • All Sales department trade in valuation procedures to be followed.


Eating at work:

  • Use hand sanitisers placed in lunch rooms for use before and after eating;
  • Limit food handling and sharing of food in the workplace. Fruit boxes, staff lunches and birthday cakes etc are temporarily suspended;
  • Don’t prep food at work. Bring sandwiches etc premade from home;
  • Bring your own mug, plates and cutlery. Take them home each day to wash;
  • Wipe over microwave buttons before and after you use with anti bac spray and paper towels;
  • Don’t leave anything on lunch room sinks. Wash, dry and put away as you use it;
  • Use staff only toilet facilities where available;
  • Use outdoor lunch spaces where available;
  • Guest tea, coffee and water services remain suspended.


Stay informed:

  • Use information from reputable sources including the NSW Health COVID 19 website and NSW Health Facebook page;
  • Read Dealership updates on Flare or email as and when they are sent;
  • Be aware of and read posters displayed in your work area;
  • Ask your Manager any questions you have or email them to hr@philgilbert.com.au


Stay mentally healthy and strong:

  • Support your colleagues;
  • Keep connected to your community on phone, email and social media.
  • Make sure that you are getting plenty of sleep and exercise;
  • Make healthy food and drink choices;
  • Be aware of your own mental health and those around you. You can access our staff employee assistance program by asking Simone or Bree or emailing hr@philgilbert.com.au or contact one of the following helpful resources from the list of PGMG Wellbeing and Support Services.


If you have any questions or queries please stay in contact with your Manager or email hr@philgilbert.com.au

Let’s stay safe, keep NSW open for business and keep everyone at work.

Update #21 – 8 July 2020

Good Afternoon Team

It has been terrific to see steady business for all our departments as we have moved into July.  There was no doubt we had concerns about how Consumers/Businesses would respond post 30 June however we are experiencing normal July Prospects and good Service bookings.  After the frenzy of June, this allows our teams to reset processes which may have lapsed, breathe (!), and ensure we start the new financial year well.

A reminder that we do need to make our processes habits that we follow daily.  These processes may be COVID safe, or for the wellbeing of staff safety, Guest centricity or ensuring we hand over our Guests from Sales to Service – with introductions recommencing today. 

I wanted to reach out today with respect to the events occurring in Victoria.  Whilst there is definitely a sense of business as usual and normality in Sydney for us at present, as we watch the events of Victoria unfold we really should appreciate the contagious nature of COVID19 virus and the ensuing speed with which lockdowns could/might be reinforced.  We empathise with our friends, families and colleague in Victoria who are now back at Stage 3 restrictions and the start of another 6-week lock-down – no visitors, schooling from home etc.

There is no doubt everyone in NSW should now be on high alert. 

Do not slacken off on social distancing – it is essential, no handshakes, hugs unless with those you live with.  If you are unwell or demonstrating any symptoms, please stay at home, contact your Doctor, and most importantly get tested! 

We have many reminders around our Dealership –

  • Handwashing regularly and hand sanitising is essential. Please speak to your department manager if we need to re-stock.
  • Clean your workstation daily – there is cleaning product available.
  • We have cleaners attending nightly – BUT go above and beyond now, wipe down any high-touch surfaces in your department regularly during the day.
  • Service Advisors, Sales team members – wipe down steering wheels, door handles, wear your gloves!

We do encourage you to strictly follow all Government guidelines, and let us hold everyone our staff, families and community accountable to the COVID19 guidelines to keep us all safe and our economy open and operating.

Please look after your peers and families, Bree has regularly circulated information on well-being – so are you OK? If not please talk to us, and we will endeavour to support you and your family through this anxious period.

We encourage you to download the COVIDSafe App to assist the government in contact tracing and enabling a faster ‘return’ - https://www.covidsafe.gov.au/

COVIDSafe doesn’t reveal the identities of anyone with Coronavirus. It simply alerts anyone who may have been exposed to it, so they can take immediate precautions.

Kind Regards, stay COVID Safe and Aware,
E

Update #20 – 26 June 2020

Good Afternoon Ladies and Gentlemen,

It’s been a very busy 26 days for all Staff in all Departments, and it really has been fantastic and I know we appreciate the chance to have this level of trade. 

We know COVID19 may raise concerns again, and we empathise with our Victorian friends and families where a number of clusters have arisen.  These setbacks are bound to occur, and highly likely to appear in Sydney or particular suburbs over the coming months.  It’s more likely when, rather than if. 

Hence we do remind you to be vigilant with hygiene, and don’t become complacent whether at work or home or out and about –

  • Maintain social distancing, this involves still no handshaking;
  • Follow always every in dealership process and procedure whether it involves wearing gloves, wiping down cars, steering wheels, door handles;
  • Using hand sanitiser regularly;
  • Through and regular hand washing and drying;
  • Staying home if you are unwell, and displaying any symptoms contact your Doctor for guidance and recommended COVID testing;
  • Please consider downloading and activating the COVID Safe tracing app on your smart phone.
Graphs

The graph titled 'Comparison of Week by Week New & Pre-Owned Vehicle Sales Feb - June' compares the total weekly new and pre-owned vehicle sales each month. 

 

  1. In Green – we see the steady pre-COVID vehicle sales, with a normal trend towards month end as we move into March (traditionally busier);
  2. In Orange – after our March sale seeing the weekly total of 154 we see our vehicle sales fall rapidly and sharply downwards with the onset of COVID 19 concerns;
  3. In Grey – we are in ‘lock-down’ with several social distancing measures in place and only essential travel permitted (how did we even sell this many cars?);
  4. In Yellow – schools are back, some level of restrictions lifting, and confidence for Consumers sees our May result overtake February in the second week and building momentum;
  5. In Blue – our present month of crazy enquiry well ahead of prior months as we meet Consumer pent up demand and additional government stimulus measures.
Graphs

To give another perspective of our Dealership, the chart titled 'Lidcombe & Croydon Service Bookings - Week by Week - Feb - June Comparison' shows our weekly Service bookings over the same time frame from February – pre COVID, to present with one week still to finalise in June.
 

  1. In Orange you can clearly see the change from week to the next the rapid fall in bookings by 50% for the final two weeks of March 2020;
  2. In Grey the very scary period of tight social distancing and COVID restrictions in play, as only essential travel permitted, our teams were working week about as we only had 50% of our capacity filled. We had a large number of daily ‘no-shows’ as Guests did not arrive for their bookings;
  3. In Yellow May we bounced back to a steady booking cycle, although no-shows still proved high;
  4. In Blue our June bookings continue to build, peaking last week with an astonishing 777 for both locations.

We can’t as a Dealership nor Society become complacent in our COVID practices, the potential ramifications can and would be severe.  We still are likely to experience broader and longer economic impacts as a Country.  Our April sales were at 20% of today’s figures or at least 50% of a normal trading month like February or May, similarly our Service Bookings were at 50% during the intense lock-down period.

So please, let’s enjoy this activity and make the most of it, also let’s do our best to each be COVID safe and not forget too quickly just how challenging things have been and might yet!

Happy trading, selling, and servicing to you all, and thank you for continuing your best efforts in a very hectic period.

Kind Regards
E

Update #19 – 18 June 2020

Good Morning Team,

Wow – I don’t think any of us predicted the rebound in June that we have experienced.  You are all doing an amazing job, just 8 weeks ago we had quiet showrooms and 50% capacity – that was a tough time, which we don’t want to relive, but also we cannot be too quick to forget.  I know today is HECTIC, but it won’t be like this forever, we are cautious about next quarter when Government stimulus is removed.  Our NSW Premier and Prime Minister are buoyed by improved conditions but they confirm we are in the midst of an economic contraction (recession) for NSW it is 10% contraction and unemployment has risen to 7.75%, so we can’t ignore the figures.

What can we do?

Stay calm, write a list of things to do each day, then check it off – you will make progress – and it feels great to make progress.  This is a great opportunity that we don’t want to miss, so stick to your daily routine and make every Guest interaction or activity count. We all need to work hard, stay tough through this busy period to take advantage of what we can, unfortunately there is no super easy options or pathways!  I know you all have grit and determination, so dig deep and ‘Show us how good you are!’.

Click below for our May wrap, Up to Speed, good selling and servicing and let’s make the most of June.  Most importantly a heartfelt thank you for your enthusiasm and efforts!

Kind Regards,
E

Update #18 – 27 May 2020

Good Afternoon Team,

It has been great to see our Service teams almost back to full capacity, and some solid new and pre-owned vehicle sales results for May 2020.  Unfortunately, our April 2020 result saw the Dealership sales reduce by 55% and this resulted in a loss for the business even after the JobKeeper support (which equates to approximately $500,000) and a reduction in our rent.   The two biggest monthly expenses in our Dealership are staff and associated on-costs (superannuation, annual leave, long service leave, payroll tax etc).  As you are well aware we did sadly make some strategic personal decision in late April amounting for approximately 16% of our personnel.  We remain committed to our present staffing levels, accepting that the coming months will be a challenge for our Dealership and industry.  We have strong cash balances in the Dealership and are well positioned to work through this period.

On the upside have had the opportunity to flex up staff in May, however noting -

  • Croydon Service is at 100% Monday to Friday, but no Saturday service;
  • Lidcombe Service has been most of the month approximately 80% Monday to Friday, but no Saturday Service;
  • Our May New and Pre-Owned vehicle deliveries should be around 370, as compared to May 2019 as at 544 units (reduction of 32% YoY);
  • Our Finance deliverable for May is projecting to nudging just above $200,000 as compared to May 2019 of $352,000 (reduction of 43% YoY). Our Finance team is working incredibly hard on setting Guests on Finance – but the present COVID environment means it is harder to get approved on Finance, therefore whilst our new and used write rate is solid, deliverable is lower as finance declines increase;
  • With lower new vehicle volumes Pre Delivery and Parts (Accessories) at approximately half their normal budget.

I am concerned and have been for a few weeks about our Team’s comments about being back to ‘normal’.  It is great to see staff very busy (and quicker than we expected), but I really need to manage everyone’s expectations – we cannot forget the past 8 weeks, and accept that there is a new normal for us to adapt to.   

I firmly believe we are going to see a zig zag recovery up and down for some period yet, with key hurdles –

  • EOFY finish will see a sharp end on 30 June. At present we are experiencing some pent up demand from April, and the Government’s Instant Asset Write-off;
  • Many consumers/businesses have ‘deferred’ mortgage repayments – which ultimately will have to be paid around December January 2021;
  • Jobkeeper is assisting the economy and indeed our dealership, without JobKeeper we would be trading with a much reduced workforce – even with current reduced hours and commissions;
  • The end of Job Keeper will see a much truer picture of the unemployment figures nationally;
  • Our May delivered projection of 70% of pre COVID volume without JobKeeper is unsustainable at current staffing levels, however we are optimistic for the future but we need to maximize every transaction and do more with less, this is the expectation for everyone.

I appreciate that all teams and employees are busy, every person in our dealership  is experiencing the need to work more efficiently and productively for the foreseeable future, and working within set hours to curb overtime.

Further that the reality of COVID is that the commercial world is adjusting to the trading conditions and we all need to work together more efficiently and with compromised reward.  We are extremely fortunate to be able to leverage of long term finance partners and together with staff willing to go that little bit extra we will come out of what is the most difficult trading conditions in a lifetime.

We still have many staff on a range of reduced hours from 20-40% reduction and our rent is presently at 50% reductions.   As I have mentioned in many communications we need to have a healthy Dealership for all of us for the future and the reality is we all really need to focus on being a team at present, and that means we are all taking pain. 

As mentioned in my communications in 24 March 2020, from 1 May our commissions are to be reduced by 30% for a period, I know this is not ideal, but it is fair to all our PGMG team and the health of the Dealership considering trading since March 2020 and our best assessment of the forecasts. 

  1. Our primary objective has to be getting staff back to 100% retainers as priority number one.  This is important, and fair to the PGMG team. At present there are a variety of roles not back to normal hours including administration, yards team, pre-delivery, some service personnel, sales teams (incl Amkt and Finance);
  2. When we are able we will progressively move for commissions uplift for all staff in a staged approach.

I believe it is the appropriate response to ensure a healthy Dealership post COVID for employees and shareholders, in this time we need to support all our team members not just one department or one person.  There is a new ‘normal’ that is with us for a while, that’s the reality in our Dealership, our industry, community, NSW, nationally and globally.

I am certainly optimistic about our future, but remain committed about making hard but considered decisions appropriate for our Dealership and our Team for the forthcoming period.  I am very happy at any time to make myself available to review with you how the Dealership and industry is performing. 

Kind Regards
E

Update #17 – 13 May 2020

Good Morning,

As you may be aware we have begun to see the Federal Government and NSW Government move to ease restrictions - from Friday 15 May, the following will be allowed in NSW, in addition to measures already announced:

  • Outdoor gatherings of up to 10 people
  • Cafes and restaurants can seat 10 patrons at any one time
  • Up to 5 visitors to a household at any one time
  • Weddings up to 10 guests
  • Indoor funerals up to 20 mourners, outdoor funerals up to 30
  • Religious gatherings/places of worship up to 10 worshippers
  • Use of outdoor equipment with caution
  • Outdoor pools open with restrictions

We believe it is critical for us to in fact ‘step-up’ all our COVID 19 processes and procedures as restrictions ease.  We need to be more vigilant than ever to ensure the health and safety of our staff and our guests.

We are going to rollout the following –

  • New checklists for you and your Management to review daily/weekly to ensure nothing is missed;
  • New signage for entrance doors and kitchens;
  • Floor stickers for doorways and counters highlighting social distancing;
  • More hand sanitisers and stations
  • More Antibacterial spray for cleaning your work station daily, also for you and your team members to clean high-touch areas like door handles, counters regularly daily.

We know this is not a normal everyday requirement but we ask for everyone’s support in doing this.

As per our Department of Health and Government advice –

Maintain social distancing even as you are permitted to visit other – that (sadly I know) still means no hugs or handshakes – here are the recommendations at work –

  • stop shaking hands to greet others
  • consider cancelling non-essential meetings. If needed, hold meetings via video conferencing or phone call
  • put off large meetings to a later date
  • hold essential meetings outside in the open air if possible
  • promote good hand, sneeze and cough hygiene
  • provide alcohol-based hand rub for all staff
  • eat lunch at your desk or outside rather than in the lunch room
  • regularly clean and disinfect surfaces that many people touch
  • open windows or adjust air conditioning for more ventilation
  • limit food handling and sharing of food in the workplace
  • avoid non-essential travel

We encourage you to download the COVIDSafe App to assist the government in contact tracing and enabling a faster ‘return’ - https://www.health.gov.au/resources/apps-and-tools/covidsafe-app

If you are unwell, stay at home, advise your Manager and if you show any symptoms. Everyone is encouraged to be tested if you present any symptoms – please do so urgently, the results are now readily available within 48 hours via SMS.

Symptoms include:

  • fever
  • coughing
  • sore throat
  • shortness of breath


Please also remember that maintaining good mental health during this time of great change is really important for our wellbeing, just as much as our physical wellbeing. See below a list of “Go to” services available if you need additional support and some handy apps to download. 

Update #16 – 7 May 2020

Good Afternoon Team,

We’re working hard to bring staff back to work, even at reduced hours, to give everyone a chance to work, to keep your skills current and to stay connected to the Dealership. Sadly, we’ve had some staff ask whether they “have” to return when called in. Yes, you do if you wish to continue your employment with the Dealership.

When you were stood down or had your hours reduced, this was done pursuant to the Fair Work Act 2009. The Act permits an employer to stand down an employee when the employee cannot usefully be employed because of a stoppage of work for any reason for which the employer cannot reasonably be held responsible, and this is without pay.

We have applied for a subsidy via the Federal Government’s JobKeeper payment to enable you to continue to be paid during this stand down.  You will be paid at least $1500 gross a fortnight, even if you are not required at the Dealership.  Under the terms of the JobKeeper arrangement, you can be required to work up to your usual hours of work as directed.

We are now reviewing your hours of work, as our workload increases slightly and to ensure that all staff remain engaged. If you are called back to work you must return as directed. Not to do so is a refusal of duty and may result in disciplinary action, including dismissal.  If you have a good reason why you are unable to attend work, you must provide details in writing before the date of return to hr@philgilbert.com.au for consideration by Senior Management.

When you return to work, you will be paid for all hours worked.  If your hours of work are not enough for you to earn $1,500 per fortnight before tax, you will still receive $1500 gross as a minimum.  You may be required to work up to the number of hours of work you previously worked in your substantive role.  If your hours of work mean you will be entitled to more than the JobKeeper payment, you will be paid for the work performed each pay.  

We look forward to seeing you back at the Dealership very soon. We ask you to come back with a “We are they” attitude but also ask that you “Be alert” and continue to observe social distancing, from both guests and colleagues, follow all processes established for cleaning and hygiene and if you are unwell, that you stay away and alert your Manager.

Please be prepared that as the COVID 19 situation continues to change there may again be a need for a further stand down period or changes to your work arrangements. If that becomes necessary you will be advised in writing. We remain happy to answer all your questions, please email them to hr@philgilbert.com.au

Kind Regards,
Edwina

Update 5th May


Update #15 – 5 May 2020


Good Morning Team,

I thought I would share this image below from The Australian News, please we cannot be complacent in our maintenance of social distancing and adhering to COVID 19 process and procedure to ensure the health and safety of our Guests and Staff.

We have cleaning equipment available, and whilst we engage Dealers we encourage you to grab the spray and wipe –

  • clean your immediate area/department TOUCHPOINTS,
  • Guest/Staff door handles,
  • counters,
  • desk,
  • light switch,
  • use your own pen,
  • clean any tablets in use;


I know it is a little above the call of duty today for cleaning, but we can all assist, just like helping out at home.

I reiterate if you are unwell, stay at home, if you demonstrate any symptoms of COVID 19 – everyone is encourage to be tested, the clinics are free (https://www.health.nsw.gov.au/Infectious/covid-19/Pages/clinics.aspx)

Finally, if you can consider downloading the COVIDSafe Government App, this is not mandatory but for the short term the support for this App from the majority of our population will enable management of the virus by our Government and Department of Health which is going to be with us for awhile.  I believe if you have Instagram/Facebook or use your credit card on your phone – these applications are all significant tracers of your daily movements, and this App has the opportunity to fast track Australia’s health and economic recovery.

Kind Regards,
Edwina

Update #14 – 1 May 2020

Good Afternoon Team,

As you will have read, we are starting to see some easing of our movement restrictions as advised by the NSW Government as May commences.  We should all remain alert and vigilant in our social distancing and our COVID 19 processes to ensure that we protect our Staff and Guests from potential infection, as well as being supportive of the health of our broader community.

I understand it may appear that as restrictions ease and we see a lift in prospects or bookings for Service that business as usual is just around the corner.  I am always the optimist, but I also must be prudent in the business decisions being made to ensure that whilst we hope for the best we plan for the worst.

  • There is every chance we may have additional waves of health crises that may delay or reverse movement restrictions.
  • We also must truly acknowledge the impact COVID 19 has had on both consumer and business sentiment.  Our Dealership sells high value, discretionary items (motor vehicles), and servicing, whilst essential, is a begrudged expense.
  • COVID 19 has and will continue to have significant impact on our ability and other businesses ability to trade at prior levels, and therefore requires all businesses including our own, to assess workforce levels. This has caused, and we will continue to see, an increase in unemployment rates.
  • Deferred mortgage/interest/principal repayments or rent will ultimately need to be paid by consumers and businesses impacting viability.

I am trying to explain the need to be cautious, and the need to be prepared that recovery is not, unfortunately, immediately around the corner.

Please refer to the table that you can view here or by clicking below. We have captured some of the early metrics from our April 2020 result. Please note in the column highlighted in yellow is our performance against budget. A budget keeps us on track to cover our expenses, and achievement/exceeding budget means we are making profit which is important for a healthy business. Our expenses each month are approximately $1.6m.

We have sought to manage our expenses with the downturn, as you are all aware with JobKeeper, reduced hours/pay and commissions. We are fortunate to have many suppliers who have also supported our Dealership with reduced fees or subscriptions for the month.   Our focus is on achieving as much deliverable income as possible during this period.

With the COVID19 challenges you will note that only 4 departments exceeded 50% of Budget.  Highlighted in blue are the front-end sales departments (including new and pre-owned vehicles, Finance and Aftermarket), those highlighted in green are the back-end service and parts departments.

The charts labelled #2 depict our fresh deals written in April 2020, as compared to April 2019, you will note a significant shortfall in sales due to consumer and business sentiment, on a positive note it certainly lifted in the later part of the month

Our Service bookings are very consistent, and we expect to continue to build on this in May 2020 as restrictions ease and Guests are more comfortable in attending.  Our Service teams have worked incredibly hard this past 4 weeks and really pushed their efficiency to new levels – thank you and well done.

On a positive note for the first time ever our Parts teams sold $100,000  parts online in our new store. There is no doubt online retailing is in growth mode and a benefactor of COVID19 – our Parts team should be very proud to see their hard work realised.

As many of you are aware, we have placed our Lidcombe Hyundai sales site into a hibernation mode diverting leads/enquiry to be managed by our Croydon Hyundai sales teams.  We have also unfortunately completed staff redundancies this week as we forecast the reduction in new vehicle sales and the impact on our trading sustainability. We foresee that our staffing levels now remain relevant to our projected forecast, so please let us focus forward on our job at hand and business as usual.

Our ability to access Job Keeper, and with managing staff hours we can manage the downturn, and plan for the recovery in whatever form, and length it takes. As you all know things remain uncertain, and the staffing changes made are difficult but essential for retaining our Dealership in a sustainable fashion for recovery with you, our team.

Thank you to all our team members who have been working incredibly hard to achieve this delivered result in the very challenging month that has been April 2020.  Also, to those who have taken annual leave/long service leave, participated in JobKeeper and for all our staff who at this time operate on reduced hours to the best of their ability.

We hope to build on this result monthly and will work to ‘flex’ up hours as we have the demand in the various departments.

Traditionally May and June are our strongest retail sales months of the year – so let’s do what we can, with every tool available (CitNOW Videos, Digital Business Cards), the best Staff in Dealership across all departments, a positive attitude and a focus to do our very best and control everything we can and not be distracted by what we can’t change.

Stay safe, and ‘Show me how good you are’ in true Phil Says style!

Kind Regards
Edwina

Update #13 – 27 April 2020

Good Afternoon Team,

Government Communications

Our Prime Minister released a Bulletin last Friday which outlined progress on COVID 19 -

Australia’s border and quarantine arrangements have successfully reduced transmission of COVID-19 from overseas arrivals, with the focus now on containing domestic outbreaks in local communities through rapid responses. The infection rate of imported cases is now 99 per cent less than local cases, due to these measures.

Domestic outbreaks if left uncontained have the potential to spread fast and overwhelm local health systems. This highlights the importance of enhanced testing, tracing and rapid containment health responses when outbreaks occur. Domestic transmission of asymptomatic cases and those with mild symptoms is a priority for National Cabinet.

As a result -

  1. The government has expanded testing criteria across Australia to ALL people with mild symptoms of COVID-19. This will ensure cases are quickly identified. Symptoms of COVID-19 can range from mild illness to pneumonia. People with coronavirus may experience:

    * fever
    * symptoms such as coughing, a sore throat and fatigue
    * shortness of breath

    If you are unwell please do not come to work, please contact your GP for instructions. If you are concerned you may have COVID-19, please access testing clinics.
     
  2. Safe work practices were published, a timely reminder to ensure all our COVID 19 business process and practice is followed –

    a.       Exercise social distancing always, remind staff and Guests if required.
    b.       Please use gloves, latex or cotton for handling vehicles, use ani-bac wipes for wiping down steering wheels, door handles in and out.
    c.       Encourage virtual appointments, or contactless drop-off/pick-up for Service.
    d.       Enable unaccompanied test-drives with correct documentation.
    e.        If you require any assistance with supplies/process, please contact your Manager without delay.
     
  3. NSW schools are expected to return 1 day per week from 11 May, more information to be communicated. 
     
  4. COVID 19 App
    Yesterday the Department of Health released it is COVIDSafe digital App, which is a critical phase of the Government’s release of restrictions to enable as safe a return to work as possible. 

    We encourage you to download the voluntary COVIDSafe contact tracing app, which logs every user who has been within 1.5 metres of a person for 15 minutes or more by using Bluetooth technology to record digital “handshakes” with other phones.

    The Morrison government has promised a “triple lock of privacy” to convince Australians their information will not be used for anything other than its sole purpose to aid authorities in halting the spread of COVID-19.

    Federal Health Minister Greg Hunt said the government had gone to unprecedented lengths to ensure the security of the app, vowing to legislate the protection of user data and banning courts from access information from the COVIDSafe app.


Dealership Updates –

I can confirm that as a Dealership we have qualified for the JobKeeper program for April, which will enable us to access the JobKeeper payments for those staff who are eligible for a period of 6 months. Over the coming months we will continue to flex our workforce around the required staffing levels needed in order to minimise our losses during this period, that means that the present arrangements will continue into May. If you are presently on JobKeeper, reduced hours/reduced pay, your present arrangements continue until further notified by your Manager.

Please understand the Dealership still has significant overheads pertaining to employment, rent, fixed expense (rates and taxes), outsourced expenses (signage rental, CRM providers, software costs) etc. We contemplate that during recovery and even post recovery that our Sales environment and the broader new vehicle market will not recover to pre COVID19 levels in the foreseeable future.  Therefore, we will need to review and are, our staffing levels appropriately for recovery.

Our Dealership continues to measure key metrics within the Dealership for signs of recovery and struggle areas. As at Friday, we have charted the Sales Department’s performance against last year’s results and our April fresh write-rate is tracking at 37.5% of last year’s. We continue to make operational decisions on the short, medium and long term needs of the Dealership around staffing levels.

I understand that this remains a difficult and uncertain time, no decisions are made lightly, we must endeavour to make the right decisions for the broader Phil Gilbert Motor Group to ensure recovery in the present environment and post COVID19 period.

I remind you our EAP services are available, or any of our Management team to listen and support as best we can. An alternative free App for consideration is Headspace, which offers free meditation and articles on managing stress and sleep, which is accessible by clicking here

Kind Regards,
Edwina

Update #12 – 15 April 2020

Good afternoon everyone,

I hope that you enjoyed a restful Easter break and that you and your family are keeping safe and well.

I’m writing today to give you an update on how the current COVID 19 situation and ongoing restrictions are affecting the Dealership and how we anticipate they will affect our business into the near future. Whilst the curve appears to be flattening for the COVID 19 infections, which is great news on the health front, we anticipate that any economic recovery will be slow.

We currently operating in hibernation mode across our Sales, Finance and Aftermarket.  We have approximately 40% of staff in JobKeeper mode. This is a direct response to the 70-80% decline in enquiries we have experienced.  Purchasing a new or pre-owned vehicle is a large, discretionary spend and with the present uncertainty we acknowledge that this is a big decision for Guests to make.  To our team members on JobKeeper, we are thinking of you and hope you are managing to get some rest, we continue to measure key metrics to establish how/what recovery will look like.

Today we are averaging around 5 vehicles sold new or used per day, and our normal sales rate would be 17 vehicles per day in a normal operating April.  Our first target is to get back to selling 10 vehicles a day. Our Sales teams have been living the Phil says values and looking for ways that they can assist guests with as little contact as possible and are offering many innovative contactless or reduced contact services.

As you can understand with fewer vehicles being sold, there is less work for our Pre-Delivery team, less accessories sold for our Parts Team. On a positive note, our online Parts store is gaining ground in the current environment as guests are increasingly looking to purchase from us in a remote way.

In Service we are operating at around 50% of our usual daily capacity. Staff are working in two teams, week one/week off. The GEC team have been working hard to fill hoists for all the available appointments and hours. As confidence increases, we will adjust hours and staffing if and when demand for service hours increases. Again, the teams have been living our Phil says values and looking for innovative ways to assist our guests and to mine for service opportunities.

Our Admin team are working very hard too. They are adjusting our budgets to get a clear picture of our actual operating costs in hibernation mode. They are also working through the new JobKeeper legislation and the very complex requirements to begin to access the scheme. This, coupled with new rosters for all teams and a complex payroll, is keeping them very busy. IT are keeping us on the air and working on projects that will streamline our Dealership into the future. Bec is busy ensuring that our guests know we are open and are aware of all of the innovative ways we can assist them. Bree is making sure that you are all safe, well and connected to the Dealership and to ensure that we are meeting our obligations to you as your employer.

The present staffing measures of reduced hours/stand-down are temporary measures but for the foreseeable future as we manage the downturn.  We aim to have a strong recovery and run the business for the long term, hence the firm positions we need to take in the short-term.

In these times, however uncertain, your Senior Management team are looking towards the future, working hard to plan for the Dealership’s recovery. We are considering what will be the same, what will change for the present only and what will be permanently disrupted. There are some things that are unlikely to return to a pre COVID 19 “normal” but will take on a new shape, a new normal. We need to prepare ourselves for this, have a positive outlook and like Phil says, be obsessed with finding a better way.

Thank you all for your patience and willingness to work with us as we make difficult decisions and guide the Dealership through these turbulent times.

I congratulate you all on your ongoing resilience and ask you to stay strong and support us in the decisions we make for the post COVID 19 future of our Dealership.

Kind Regards,
E

Update #11 – 9 April 2020

Good Morning Team,

Just a quick note to check in with everyone prior to the Easter weekend.

We’ve had such rapid change this past month, and I know that this has impacted each and everyone of us in different ways.  For some family lives have been disrupted, connections with churches, families and friends are via Facetime or videoconference and in a time when a hug would go a long way, we are all practicing social distancing. 

Dealerships are such busy places, and this week as new rosters have taken place it has not been lost on me being on site, that the very essence and heart of our business is you our people – it is so incredibly quiet and empty.  Activity is what we all thrive on, whether servicing, selling, cleaning, managing, supporting.  Our work family is temporarily missing, and the lack of routine and structure can be unsettling. I remind you our EAP services are available, or any of our Management team to listen and support as best we can.

As Easter approaches, we must remember to maintain social distancing and as our Government has advised we need to stay at home and not undertake unnecessary travel. Our Prime Minister said if we become complacent over Easter it could “completely undo everything we’ve achieved” in the fight against the disease.

Some of our team have put together some ‘stay at home’ ideas and inspiration for you – for the kids and the adults:

  1. Board games and movie marathons! IMDB has compiled a list of the top 100 movies of all time plus there might be Netflix series you’ve been meaning to get through.
  2. See Family and Friends – Virtually – use apps like FaceTime, HouseParty, Zoom, Google Hangouts and Messenger Video so you can still share Easter lunch or dinner with your relatives.
  3. The best live streams from around the world, to cure your cabin fever.
  4. Check out what some of the local attractions are doing for example how our zoos have gone virtual.
  5. Easter Egg Hunts.
  6. Get Crafty – we’d love you to share your ideas and creations! Below is a Corona Time capsule your kids might like to complete to capture this time of history they are going through.
  7. Sydney artist Ken Done has a range of online resources for visual arts for kids. There are worksheets for three school-age brackets years (three to six, seven to eight, and nine to eleven with creative tasks included painting, drawing and t shirt design).
  8. PE with Joe classes via YouTube have been popular and get the blood flowing for kids and adults!
  9. Get baking and share your masterpiece.
  10. Marie Kondo your house.
  11. Teach your family members to cook a treasured family recipe, pass on your knowledge.
  12. Do a jigsaw puzzle as a family.
  13. Travel without leaving your home - it’s not quite the same – but certainly cheaper!
  14. Maybe Just Dance or karaoke apps for a laugh with your family? 
  15. Quiet time to meditate, or just have a long sleep in!
  16. “Words with Friends” – crossword puzzles.
  17. “Attend” an online Good Friday or Easter Service at a church in your neighbourhood.
  18. Learn some phrases in a new language using an app such as Babbell and wow your colleagues/Guests.
  19. Read a good book or listen to a podcast? “Phoebe reads a Mystery” podcast combines both.
  20. Play “name that tune” with your family using Spotify or Apple Music.
  21. Movie theme night. Pick your favourite movie and theme your dinner and dress to match. For example, enjoy a “Grease”, 50s diner themed dinner and movie night!
  22. Play hide and seek with the kids. 
  23. Backyard camping: pitch the tent in the backyard/or even the living room for the long weekend.  Use the BBQ to cook meals
  24. Plant some seedings in egg cartons
  25. Set up an obstacle course around the house and have an “Olympic challenge”
  26. Set up a zoom/video meeting with friends/family, allocate everyone a category (ie sports/current affairs/music) to each come up with 10 questions to be quizzed to teams on the call. It’s surprising how competitive people get!
  27. Check out Laneway learning online classes. There are classes on macramé, crocheting, journaling, fermenting, embroidery, doodling for relaxation, yoga and more. 
  28. Try your best at making Hot Cross Buns! 
  29. There are plenty of App ‘card games’ you can play online with friends – ‘500’, Rummy, Uno with buddies.

I am trying to reflect each day on the things in my life that I am fortunate for, and this gives me the strength and confidence to ensure we are robust and strong on the recovery.  With a few long days ahead of us, we must try and turn our minds to how we make the best of the situation.  More time with family is something we always crave…... so value that time and look after your health. 

My thoughts are with you all this Easter period, as we are settling into the new normal.

Stay safe and Happy Easter!
Edwina

Update #10 – 3 April 2020

Good Afternoon Team,

Firstly, I want to thank you again for continuing to fulfil your daily job amidst a very challenging period.  My thoughts are with you and your families as we all conform to social distancing and have new challenges like home-schooling, or absences from friends and family.  I urge you to not only think about your physical health, but your mental health and that of your friends, family and peers.  This is a time for kindness and care and supporting one another.  If we can assist or listen, we are there to do support you as best we can.

The COVID 19 pandemic has presented a scenario none of us have experienced and corresponding economic conditions.  The Federal and State Governments recently updated progressively stronger social distancing and non-essential travel bans. As anticipated, these measures have had a negative impact on our Dealership.   We have observed a decline in Service bookings of around 35-40%, and front-end vehicle sales (new and used) continue but enquiry and prospects have declined significantly. I must stress this is the current environment around the COVID 19 pandemic, and ensuing impact on the Dealership from restricted movements. 

We needed as a Management team, to be able to pause, assess, anticipate, act and re-assess our situation this week. We are fortunate to have the announcement of the JobKeeper package to support industry and businesses, like ours, which are significantly impacted by the downturn in consumer/business sentiment.

Our goal is to ensure that our business remains viable and that our employees are supported as far as possible during this time. Our plan remains committed to retaining a tight control on costs and we are working with all our suppliers to assist us. We have strong brands in Toyota, Kia and Hyundai, a healthy Service carpark and an amazing team (that’s you) to work with and through this period.

We want to continue to support all our employees as far as possible.  The reduction in Service, Vehicle Sales enquiries will result in the regrettably hard decision to necessitate the temporary stand down of some employees, and with other staff remaining in reduced hours schedules.  This may be week on/week off or, it may be reducing hours and rosters.  Your Senior Management Team and Management Team remains committed to these changes, and are also on reduced hours, or week about.  Phil Gilbert and I remain drawing no salary at this present time.

The purpose of the temporary stand down is to preserve as many jobs in the long-term for when trading improves. We have worked through our staffing requirements and the JobKeeper support package, to ensure the best possible outcome for employees which may also assist in reducing the number of staff stand downs required.

I have to emphasise, this does remain an evolving situation daily, and it will take a little time for recovery, however our aim is to emerge from this period stronger as a Dealership and Individuals.

If I can take the moment to reflect on our Phil Says Values, at this time they are more critical today than ever in guiding the decisions we make today individually or as a Team.  Working as a Team has never been so important, and we are having to Think Big at every step of the way as the pace of change required today is extreme. 

Your Manager’s will communicate the required staffing amendments on Friday 3 April 2020, and you will receive the relevant correspondence.

Your Senior Management team and immediate Managers are here to support you during this period.  Together we will navigate this unprecedented period, and endeavour to help you access the support you need.  Please direct your enquiry to your immediate manager, hr@philgilbert.com.au or Simone, Carl, Matt or myself and we will answer as promptly as we can to assist you.

Kind Regards
Edwina

Update #9 – 31 March 2020

Good Morning Team

As you are aware the NSW Premier and Federal Government have recently updated stronger adherence to social distancing, strict laws around gatherings and arrangements around returning travellers.

Our Prime Minister also announced the JobKeeper package yesterday to support industry and businesses, like ours, which will be significantly impacted by the downturn in consumer/business sentiment towards car purchasing and servicing.

The PM statement noted -

‘We will be living with this virus for at least six months, so social distancing measures to slow the spread of this virus must be sustainable for at least that long to protect Australian lives.

We need to ensure Australia keeps functioning, to keep Australians in jobs".

We urge all staff to strictly adhere to Dealership and Government recommendations on social distancing and wellness. We are reviewing our most vulnerable workers and undertaking relevant risk assessments.

The updates and regulations are unfolding very quickly and daily we are measuring –

  • Prospects/enquiry counts;
  • Finance approvals/declines;
  • Service bookings/no-shows;

This enables us to understand the impact on revenues we are experiencing.  Service is down around 20%, with daily no-shows around 10%.  Prospects/enquiry is down around 70%, with sales performing at around 40% of previous levels.

We are also preparing our Teams to be able to utilise our many online tools for selling, and we urge you to not fight this, get on-board, it could be many months that we are in a distance selling environment.

Please bear with us as we monitor key revenue lines within the business, Government updates/regulations, and understand yesterday’s JobKeeper package pertinent to our staffing levels in this challenging period.  We will endeavour to communicate as regularly as we can.

Again, we ask that you remain calm and if you have any queries please reach out to your immediate Manager, Simone, Carl, Matt or myself.

Kind Regards,
Edwina Gilbert

Update #8 – 27 March 2020

Dear Team,

The NSW Government is continuing to review the situation in NSW with the escalating cases of COVID-19. The situation is evolving rapidly, and as noted this week the Government directives on social distancing and isolating (which we support in this time of crisis) are understandably having a severe impact on retail businesses. Guests are concerned for their health and about the uncertain economic environment. The Government is looking to make further restrictions.

We attach for you the Government Factsheets which you may wish to review for your individual, family and household needs.

Unfortunately, everyone will be impacted during this period, and we believe everyone needs to take the view that long term employment is critical, and that we all need to work together. Everyone has their own circumstances, and some will be very vulnerable, and we need to support where we can, our most vulnerable in this time.   

  • Employee Assistance Program - Firstly we continue to offer our complimentary access to our Employee Assistance Program – this is a confidential program that enables you to access counselling support in times of need. Please email simone.gilbert@philgilbert.com.au
  • The Australian Government has launched a number of initiatives to support our workforce in this time of crisis, we attach the link https://treasury.gov.au/coronavirus/households support available for Individuals, Households and access to Superannuation. We recommend that if you need support that you spend time reviewing the content and factsheets contained here.

Your Senior Management team and immediate Managers are here to support you during this period.  Together we will navigate this unprecedented period, and endeavour to help you access the support you need.  Please direct your enquiry to your immediate manager, hr@philgilbert.com.au or Simone, Carl, Matt or myself.

Kind Regards,
Edwina

Social Distancing

Update #7 – 26 March 2020

Good Morning Team,

A reminder that all the processes around hygiene we have established for COVID19 must be followed.

Why does social distancing matter?

Please see the image titled "why social distancing matters" and be advised that we must adhere at ALL times with Staff and Guests. This now enforceable by police penalty.

I urge you to be limiting social contact as advised by the government, a good way to keep in touch is to FaceTime, What’s App or chat on the phone.  Look out for your peers, and family and check in with them daily by phone or at appropriate social distancing limits.

For our Sales Teams, we are working on some projects which Phil Kable will share, and our Service Management team is keenly establishing more service touchpoints to encourage Guests to this area of the Dealership.

Kind Regards,
Edwina

Update #6 – 23 March 2020 (as at 11:30am)

Good Morning Ladies and Gentlemen,

I confirm that we will continue to be operating as per normal tomorrow 24 March 2020, a communication will be sent to our Guests today.

We are pleased to confirm that we are not deemed a non-essential business that has been ordered to close as per the Federal Government of NSW Premier’s advice (https://www.pm.gov.au/media/update-coronavirus-measures-220320).

Schools will remain open, however if you need to take time off to care for your children please advise your immediate Manager, who will in turn advise myself and Simone. Please note that it will not be possible for you to care for your children at a PGMG site. Please do not bring them into work, care for them at home. You can access your accrued paid Personal Leave during this period. Should you have no remaining Personal Leave and would like to access your accrued Annual Leave or Long Service Leave, please email HR@philgilbert.com.au and complete the FLARE HR annual leave form. Access FLARE HR using this link.

Please follow the steps below:

Benefits > 1. Annual & Personal Leave > New Request > Leave Type: Personal/Carer’s leave. Note in comments; Carer’s Leave, no medical certificate required.

We continue to be guided by these Government Departments for our Dealership operations. 

We are presently reviewing our revenue changes, which have dipped in the Business. Service enquiry has reduced slightly and also an uplift in no-shows, and our Sales Management will work closely with our Sales team on urging quick deliveries and managing every Guest interaction to our highest possible level of Guest Service.

We will shortly communicate changes anticipated from 1 April 2020 to support keeping tight controls on our cost base and endeavouring to keep our business operating for now and the future for all employees.

Kind Regards,
Edwina

Update 5 - 22 March 2020 (5:30 PM)

Dear Team,

We are writing to confirm that the NSW Premier has confirmed today that NSW will ‘proceed to a more comprehensive shutdown of non-essential services. This will take place over the next 48 hours’.

We have very little details on what has been declared as a ‘non-essential service’ nor what time frame for shutdown that the NSW Premier will enact. Ladies and Gentlemen, this is an unprecedented time and I understand that you may be anxious.  What I can assure you is that we all, as citizens of Australia must take the advice of our Government officials seriously to ensure we manage the present health crisis, and in turn minimise the economic impact.

At this stage we ask that you attend work as normal tomorrow, Monday 23 March 2020, and begin your business as usual functions, unless as per previous advice you are unwell, have been overseas in the past 14 days or been in contact with a confirmed COVID-19 patient. 

After cabinet meets tonight, we should have more information to hand as to how we will proceed for the Dealership tomorrow.

Please remain calm, we need to navigate this together.  We have an amazing Country, a stable government who has announced many stimulus to support, and we are aligned to strong brands.  Together we need to take seriously the advice of the government on all hygiene and social distancing measures – please encourage everyone to take this seriously.  

We understand this is an unprecedented period, please feel free to message any questions so we can address your concerns to your Manager, myself or Simone.  Please enable us time to reply or prepare a Frequently Asked Questions, as we seek advice and guidance on our response, alternatively please email hr@philgilbert.com.au

Update 4 - 20 March 2020

Please read the following entire communication.

Good afternoon team,

Thank you all for doing your best this week to continue with “business as usual” operations at the Dealership across all departments. Our primary aim is to ensure our Staff and Guests are protected, and we can continue to operate as directed by our Government.  Today our Premier, Gladys, said “Do not take this lightly, if all of us socially isolate properly we can control the spread.” 

Over the weekend, please make thoughtful and conscious decisions about where you go and who you see. Don’t put yourself, your family, friends and colleagues at risk.

You, our people, are our most important resource. We’re planning for all possible situations to be able to move quickly and decisively to keep the Dealership open, strong and to keep you working during the evolving and unprecedented circumstances. We will update you as regularly as we can.

This week we have:

  • Made changes to work arrangements for as many staff as possible.
  • Worked with individual staff, i.e. who are or have been overseas or have special health concerns, to ensure a safe return to work when possible.
  • Provided additional cleaning products and PPE (such as gloves) to every department. We will continue to provide what cleaning products are available. Remember that PPE is not a substitute for handwashing. We can and do provide soap and water. Keep washing your hands.
  • We have updated processes, such as those for test drives, to ensure staff and Guest safety. Make sure you understand and follow all new processes.
  • We’ve stopped using handshakes, removed shared refreshment facilities and installed signage to alert Guests to these changes.
  • We’ve worked closely with our site-based contractors to ensure we can continue to work in shared spaces safely.

We will continue to request to strictly adhere to all the processes to prevent the spread of COVID19. YOU need to take action, that action includes.

  • Exercise good hygiene and hand washing practices. 
  • Practice social spacing in all situations. Stand or sit 1.5m apart.  This is not a joke; it is effective in preventing spread. Spread out amongst the showroom where possible, conduct meetings in open showroom areas, outdoors, in the open warehouse, on the driveway. Do not have closed door meetings.
  • Observe the distancing that we have put in place at the Dealership. If you have been advised not to move from a site or to visit other sites, DON’T!
  • If you believe you are unwell please stay at home, contact your Manager and local GP by phone for next steps. 
  • If you are self-isolating due to the risk of exposure, please do not come into any Dealership site for any reason.

We ask you to remain calm, but to consider the severity of COVID-19 for health and economic consequences.  This is not a time to ‘chuck a sickie’ if you are not unwell, this type of behaviour will not be tolerated, however when you are sick, we need you to advise us and stay home.  You do not know what will unfold in the coming weeks and you may well need to utilise your personal leave for its appropriate purpose, use it only for the manner it is intended.

We appreciate your ongoing calm and focus on your tasks at hand, if you have questions please ask your Manager, Simone, Carl, Matt or myself.

Don’t speculate or worry.

Kind Regards,
Edwina

Update 3 - 18 March 2020

Good Morning Team,

I just wanted to check in and advise it is business as usual for PGMG. I am impressed with the calm and practical manner that you continue to work and just adapt to new ‘hygiene’ focused business process.  It is very difficult to source latex gloves and sanitiser, so our best mechanism is to –

  • Keep washing those hands regularly, this is our best defence;
  • No hand shaking;
  • Maintain >1.5 m for social distancing;
  • Follow our revised hygiene advice for your departments. 

You may have seen from unverified media sources, or social media commentary around Corona Virus and business shut downs that is indeed creating uncertainty and is not true. I recommend that you only review verified media sources such as the daily feed from NSW Premier Gladys Berejiklian and her Chief Medical Officer, or Prime Minister Scott Morrison and his Office Advisors (click here to watch this mornings live stream). We will take the appropriate action as advised by our Government if and when instructed.

I cannot instruct you to do anything, but personally I have found it helpful to unsubscribe myself from media/socials where commentary is not verified and unhelpful.

It is incredibly important to remain calm and if you are well conduct your daily business. Our local businesses (like us) need to keep working whilst we are permitted, we need people to buy cars and service cars. Equally so our local shops, and service operators need us. We are all employing families and we need to keep operating business as usual. Let’s be sensible and keep local business operating, it’s in our best interests for all the community.

Kind Regards,
Edwina

Update 2 - 17 March 2020

Dear Team,

You should have received 3 types of communications on Sunday to all staff  –

  1. An email from Flare HR with a link to our webpage;
  2. An SMS (from safe mobile # 0488 854 861) from our Dealership with a link to our webpage (below is an example of the SMS), you can save this number as PGMG in your phone if you’d like!
  3. An email from myself.

These communications are legitimate updates from the Dealership to keep you abreast of communications as the impact of COVID-19 is evolving and we’re continually monitoring the situation closely. Please OPEN and READ.

Podium

On Sunday 15th March, our Prime Minister Scott Morrison advised that:

  • Anyone arriving in Australia from overseas from midnight tonight is to self-isolate for 14 days.
  • All international cruise ships will be banned from docking in Australia for 30 days.
  • Social distancing should be put into practise including avoiding physical interaction such as handshaking.
  • Non-essential events with more than 500 people are to be banned.
  • Schools will remain open.


What does it mean for us?

  • Anyone who has returned from overseas over the weekend MUST self-isolate for 14 days from the day that you arrived back in Australia.
  • If anyone is in a high-risk health category, we encourage you to talk to your immediate Manager.
  • If you are having meetings with externals guests, please try to organise them via Video conferencing. Any visitors that do come into our buildings are expected to disclose if they have been overseas in the last 14 days, signage has been prepared. 
  • Continue to use hand washing as the single most effective way to control infection.

As part of our business contingency planning, we are trying prevent cross – infection across departments. So those Managers like myself who float between teams are to be located in the following locations –

  • The following staff are already set up to work from home and have been deployed to home, they are present their normal workings hours and willing to assist -
    • Bec Browne
    • Bo Wang
    • Bree Lawler
    • Charmane Wilson
  • Carl at CR Toyota and Used;
  • Edwina at CR Hyundai, Kia and Service;
  • Simone at LD Service/GEC;
  • Matt at Croydon Used;
  • Talal based at LD Used;
  • MK at LD Hyundai/CFleet;
  • PK at Lidcombe Toyota;
  • Tony at Lidcombe Toyota;
  • Mike B will be offsite or CR Parts.

Our Service Managers to stay in respective locations, in the event of an infection, we would need to split the Service management teams to then aid the other site. However I am hoping it doesn’t get to this!
We will split our GEC between LD and CR from Wednesday this week (Stef and Zoe at CR Hyundai). Viran and Drew split operations from today (Viran at LD Toyota).


Importantly

  • We should try to maintain business as usual;
  • Exercise good hygiene and hand washing practices; 
  • Social spacing is also becoming increasingly important, so give each other space (recommended 1.5m). When chatting give fair distance between you and colleagues or Guests; 
  • If you believe you are unwell please stay at home, contact your Manager and contact your local GP for next steps. If you are self-isolating due to the risk of exposure, please do not come into the office for any reason.


Guest Communication

If your Guests have queries relating to our response and plans for the COVID-19 situation, please direct them to any of our websites where a special FAQ page has been set up. Guests can find the latest information on these sites which will be updated as required.

TOYOTA             https://www.philgilberttoyota.com.au/guest-services/covid-19-faqs/

HYUNDAI           https://www.philgilberthyundai.com.au/customer-service/covid-19-faqs/

KIA                      https://www.philgilbertkia.com.au/customer-service/covid-19-faqs/

PGMG                http://philgilbert.com.au/learn/?p=85


We appreciate your cooperation throughout this time, and if you have any other questions or concerns please speak with any Managers across our groups to assist.

Regards,
Edwina

Update 1 - 15 March 2020

Hello Team,

As you are well aware the situation around COVID-19 is evolving constantly.  We updated your management team this week on steps we are taking internally, also reviewing the capacity for work from home for some staff.

I appreciate that you are all remaining calm in this unprecedented period, looking out for your peers, and Guests, so that we can continue to maintain business as usual in these circumstances.
 

OFFICE UPDATES
You’ll note the addition of hand sanitiser and we’ve amended processes requiring using anti-bac wipes and sprays to clean down surfaces including vehicle steering wheels of our Guests’ vehicles. 

We’ve also updated our cleaning schedule to include wiping down of touched surfaces like door handles etc.

We encourage all staff to use staff amenities where possible.

Early next week we’ll update on departments and trying to prevent movement between sites and departments where possible, to prevent any cross infection.  We’re all learning a lot about our new work environments, and we are going to have some staff working from home, and supporting our more vulnerable staff.   


MEETINGS VIA VIDEO/CONFERENCE CALLS
We encourage meetings via conference calls or videos with external suppliers, OEM’s, Financiers and Training.

We also advise all of our staff to stop shaking hands for business introductions, it is certainly acceptable for an elbow tap, foot tap or wave.

A reminder our 3CX phone software is in use now and the application is available on all android or iOS devices, to keep in touch with Guests and co-workers easily. Please email IT for ‘how to’ tips on set-up.


FAMILY & FRIENDS
It’s important as a community that we care for loved ones and we recognize this circumstance can cause increased anxiety for staff.  Rest assured we will endeavour to react quickly, decisively to ensure our Staff and Guests are protected, but also endeavour to maintain normality as best we can.


WELLNESS
There are a number of ways you can continue to take care of yourself during this time.

We’ve updated all washrooms with basic hygiene tips, and we encourage you to identify any symptoms of unwellness and advise your Manager.  Regularly wash your hands, and after each interaction.

We will have onsite 4 contactless infra-red thermometers in the following locations if you need to check your temperature or that of a colleague, location of thermometers –

  • Carl Lucas, Croydon Toyota
  • Ben Sundaram, Croydon Service
  • Sean Roche, Lidcombe Toyota
  • Simone Gilbert, Lidcombe Service

We also have plans of how and where to isolate staff members and procedures in the event of unwellness symptoms.

Social spacing is also becoming increasingly important, so give each other space. When chatting give fair distance between you and colleagues or Guests.


WHAT TO DO IF YOU SUSPECT YOU'RE SICK
If you believe you are at risk of infection or have been exposed to the virus, please stay at home, contact your Manager and contact your local GP for next steps.  If you are self-isolating due to the risk of exposure, please do not come into the office for any reason.


STAYING UP TO DATE
As a reminder, all of our COVID 19 communications are being handled centrally so you can count on the most current, fact-based communications coming via SMS through our Flare HR system. If you have any queries please email them to simone.gilbert@philgilbert.com.au or edwina.gilbert@philgilbert.com.au

In the event that the Government advises changed circumstances we will also communicate those changes and how they affect our workplace. 

Thanks to our IT team and Bree, Simone and Management who are working around the clock to help us adjust to this unprecedented situation. I appreciate all you are doing to help and support one another, our families, our communities, our members and our customers. 

Edwina