Phil's Car Care Clinic
As part of our ongoing commitment to complete guest satisfaction and knowledge of their vehicle, Phil Gilbert Toyota invites guests to attend our free Car Care Clinics. At our latest event we also included a Hybrid Awareness station. Our clinics are designed to assist our guests with understanding and using all vehicle features and technology, as well as observing vehicle system demonstrations to assist in that understanding.
Earlier this month we hosted over 60 of our guests to one of our clinics and we had the opportunity to reinforce the need for preventive maintenance as well as de-mystify the service experience.
Held in our Lidcombe workshop, our guests were able to experience a ‘behind the scenes’ look at Phil Gilbert Toyota, and this provided them with a chance to see the quality setup of our service department and also familiarise themselves with what will happen to their vehicle when they come in for their next service.
Phil's Car Care Clinic
The guests were divided into a number of groups and rotated through these stations over the course of the evening, which covered areas such as Wheels & Tyres, Under the Bonnet, Brakes & Steering and Hybrid Vehicles.
The inclusion of the Hybrid station provided the Phil Gilbert Toyota team with the chance to demonstrate the benefits of the Hybrid Synergy Drive technology. Many of our guests took the opportunity to ask questions about the vehicles and get behind the wheel of the Prius range.
All the guests were very engaged and appreciated and enjoyed the evening and their complimentary goodie bag at the end of the evening. We’ve received lots of great feedback since the evening!
What Our Guests Are Saying
"I thank you, your colleagues and management for putting on such an excellent evening on Wed, I thoroughly enjoyed it. It was also good to meet the staff behind the scenes especially the service staff and put faces to the names I see on my invoices at the time of payment. They do an excellent job keeping our cars in tip top condition. It was only after looking at the condition of various items - air filters, brake pads, fluids etc that it makes us appreciate how important those 6-monthly services are even though at the time we think it superfluous. It was a pleasant surprise and an added bonus to have our cars washed/vacuumed that night as well. Thank you once again."
Thanks to so many of our staff who attended the event. Our team is always willing and prepared to go the extra mile and to stay late to ensure that our guest events are a success.
At Phil Gilbert Toyota, we take great pride in offering our guests personalised, and friendly service at all times. Conveniently located in two locations along Parramatta Road in Croydon and Lidcombe, our factory trained technicians are kept fully up to date with modern vehicle repair methods. We have a wealth of experience in servicing all makes and models, from personal to fleet vehicles and have a commitment to high quality workmanship, ensuring the very best in automotive care.
Keep an eye on our website where we’ll advertise our next FREE Car Care Clinic and Hybrid Awareness event for later in the year.