Whether it’s purchasing or maintaining your vehicle, don’t just take our word for it. Read and hear from our guests! We love to receive guest feedback so please don’t hesitate to contact us to let you know about your experience!
Professional and Courteous
Last week my partner and I purchased and picked up a Genesis from your dealership and Josh was the sales consultant that we dealt with. Throughout the whole process, Josh provided us with very professional and courteous service and he showed a level of maturity well beyond his years. Josh’s knowledge of the car is outstanding and he took the time to take us through all of its features. Josh once again, many thanks for your excellent service and we greatly appreciate everything that you did for us.
Excellent Customer Service
We recently purchased a pre-owned vehicle from your Lidcombe dealership and was assisted by Jeffrey. This is a recommendation for recognition of excellent customer service, we're both so pleased with the service we received from Jeff. He spent an inordinate amount of time helping us not only with the car, but also by taking us to the RMS to register the car, to spare parts, and to the service centre. Jeff's time with us from start to end removed any anxiety throughout the whole process. We will be back to upgrade. Thank you Jeff.
- Jo and Richard
Honesty and Care
Talal, it was my pleasure to buy a pre-owned vehicle from you. I am pretty new to Australia and have visited around 8-10 dealers to buy a pre-owned vehicle. “Genuine Care for customer” was missing almost everywhere. I was lucky enough to find a team at Phil Gilbert Pre-Owned Vehicles whose honestly guided me about the features of the car and made sure that I am buying the right car. You guys made me feel comfortable and didn’t play cheap sales tricks.
Please give my regards to your owners/manager who have selected a perfect customer focussed team. I witnessed “honesty and care” as the two values which are blended in your ways of working. You guys really surpassed my expectations. Thanks for your services. I will always recommend you guys everywhere.
- Happy customer
Stand Out Dealer
I would like to write to you in regards to our experience in purchasing a new vehicle within your store at Five Dock. We have been looking to purchase a Kluger Grande for some time and visited many Toyota dealers - Dragan - stood out and managed to make our experience one that is not only memorable but also managed to make the whole buying process a pleasant one. I was particularly impressed with his knowledge and willingness to spend the time to explain and answer our questions and concerns, not to mention how organised and efficient he was during the handover when picking up our new vehicle. Everything was prepared and organised to the last detail. Dragan is an absolute asset to your store and should the need to purchase another car arise, Dragan will be the person I will see - and I will definitely be recommending him to my friends and colleagues!! The service Dragan has provided is hard to come by these days, and his efforts should be acknowledged.
- Adem & Val
11 out of 10
Service department is 11 out of 10. BRILLIANT service given at all times and also from the gentleman who dropped me off at home and picked up as stated was excellent. Thank you Phil Gilbert Toyota, I have spoken highly of you and also introduced my neighbour to your dealership who also bought a new vehicle.
- Chris S.
Down to Earth Experience
A feeling of family. A down to earth experience with respect and appreciation of customer. Friendly and approachable also able to listen. Service provided with a sense of fun and visual understanding of extras available. Great to see no pushy and uptight service. Sales people taking the extra step in thanking customer for purchase eg extra balloons, red carpet, birthday sign. Thank you Diana and Eduardo. You are both a great face for Phil Gilbert Toyota. Keep smiling and having fun with the service you provide. You're a great asset to Phil Gilbert Toyota. Love my car!
- Panagiota S.
Amazed By the Service
Each time I go to Phil Gilbert I am amazed by the service. I was shocked to see Joe my service consultant walking out to greet me as he had seen me pull into the centre. I felt so important that he came to me instead of just waiting for me to walk in. All the staff at Phil Gilbert Service Centre and extremely friendly and always make me feel welcome!!
- Vandhna R
Above and Beyond
My salesman Allen was so kind and even contacted me via text to let me know that if I was unsure of any features to contact him via his mobile whilst he was on leave and he even called me to ask if I was happy with the car. He honestly went above and beyond his duties and I would highly recommend him to any of my friends.
- Stephen B
Our sales person didn't try to do the hard sell to us unlike a lot of salespersons at other Dealerships we went to, which played a role in why we purchased the vehicle at Phil Gilbert. Also he took his time with us and answered our questions both before and after the purchase. Eduardo is one of the better salesman I have met! Our new car arrived very quickly, and Eduardo assisted me while I installed the car seat also. He is a great guy!
- Jason B.
Last week I purchased a TOYOTA AURION ZR6 from the Toyota Phil Gilbert Five Dock. I just wanted to thank you for all financial assistance & explanation of different products that gave an idea to purchase the right product for us, and able us to made the decision quickly within our financial circumstances.
I would also like to thanks your sales representative Geoff Price of his friendly attitude, customer service and knowledge about the cars help me a lot to made a quick decision about the TOYOTA AURION ZR6.
I already recommend Toyota Phil Gilbert Five Dock to couple of my friends who are looking to upgrade their cars. So, hopefully they will also enjoy the same customer satisfaction that I received from YOU and Geoff Price.
I would like to say that after visiting many Toyota dealers in town I'm truly satisfied Toyota Phil Gilbert Five Dock customer relations.
- Wasif K.
Overall an outstanding experience as usual for both my car and my partners car recently.
- James S.
Friendly and Informative
Very friendly and informative. Pleasure to have my car serviced with Phil Gilbert Motor Group.
- Leonard R.
One of the Best Service Centres
All the people there were friendly, kind, great and always nice. The environment was good too. They are loyal to their customers - one of the best service centres. I like how they have a pick up courtesy bus too.
- Vincent E.
Dragan was hands down the best salesperson I have ever dealt with. He exceeded expectations with great service throughout the entire transaction. The customer experience felt like it was more than just buying a car. To buy a new car and get that great customer service will definitely get me coming back and recommending Phil Gilbert Toyota Lidcombe to all my friends and family.
- Chia S.
Excellent Service and Communication
Excellent service and communication. Thank You Phil Gilbert Toyota! Special thank you to Mike and Gavin at Five Dock who were very professional and made it a pleasant experience!
- Nicholas B.
Easy and Straighforward
Very helpful and very accommodating, made the whole process very easy and straightforward, always kept me well informed on what was happening, helped with a deal that I was very happy with.
- Anna B.
Nothing Short of Amazing
I wanted to write and thank you and your team for your assistance in the purchase of our new Kluger.
The service we received during the whole process of has been nothing short of amazing. All the staff we came in to contact with were both friendly and professional. Everyone knew their product and were happy to answer any questions we had. We could not thank Dragan enough for his assistance for getting us in to our new Kluger. It didn't feel like we were talking to a salesman, it felt like we were talking to a friend who was just as excited as us about our purchase. Every step of the way Dragan kept us informed in a timely and professional manner and for that we are grateful. He was an absolute pleasure to deal with and we would not hesitate to recommend Phil Gilbert Motor Group, in particular Dragan, to friends and family looking to purchase a new car.
- Victoria & Matthew
Wonderful and Knowledgeable
Cliffton was wonderful and knowledgeable and the shuttle bus was a great option to be dropped at the office. Stars all round to everyone that he dealt with in terms of making the booking and the reminders and follow up calls.
- Herman M.
Very Pleasant and Enjoyable
We are very pleased with the level of service provided to us by both Jack (Sales Department) and Sam (Car Care Department). They were both very attentive, courteous and friendly. The level of service we received made the entire purchase process very pleasant and enjoyable.
- Kiet P.
Phil Gilbert Toyota is a comfortable place to visit with friendly staff. Frank at Phil Gilbert Toyota is a great and friendly sales person who explained everything to me about my new car purchase in an efficient manner.
- Najamul K.
Alert and Pro-active
Very happy with my service adviser who's always prepared to take time to help out a senior like me past 75 years. Also he's alert and pro-active in pointing out things I need to attend to with my car.
- Patrick B
Polite and Helpful
It was easy to book in and I was told how long this major service would take so I was able to arrange for a friend to pick me up at drop off on time. The service personnel were very polite and helpful. The car was clean and looked like new.
- Edith W.
Always A Pleasure
The complementary car wash that comes with your service is great. Also, the time that the service was completed fitted in well within my busy weekend. Always a pleasure dealing with Phil Gilbert Toyota.
- Kristy Lee W.
Extremely Polite and Courteous
The service team were extremely polite and courteous. They explained to me all the service details and the car was very well presented. The seated area awaiting your vehicle is very comfortable with all amenities available.
- Susan R.
Very professional, courteous and efficient. Pleasure to deal with.
- Galway Constructions
Very Friendly Bunch
A big thank you to Karen and David for their professionalism and manner towards me. Very friendly bunch. Keep up the good work guys and will see you again.
- Frank K.